Enabling chat for your Help Center (Guide Professional and Enterprise) Follow



  • Avatar
    Storm Arthur

    Hi there,
    We are on the regular plan. Will there be additional costs onto our subscription in order to use this?

  • Avatar
    Jessie - Community Manager

    Hey Storm!

    This is a great question. The native Zendesk chat in Help Center will not incur any additional charges to use, but I do need to let you know that this feature is on the list to be deprecated at some point in the future.

    We'll be sure to give you advanced notice that the feature is going away so you'll have time to prepare and move to a different solution, but what I might recommend instead is to look into Zopim chat, which is our newer (and much more robust) chat feature. This way, you'll be able to get your chat workflow up and running without having to worry about changing everything later down the line.

    You can find more information about Zopim chat here: Introducing Zopim Chat

    Please let me know if you have any other questions!

  • Avatar
    Kristin Zinser

    This doesn't work for me. I've enabled chat under "Integrations", and placed {{chat}} in my footer. I refresh the page & nothing happens. It doesn't even place anything within the container. What am I doing wrong?

  • Avatar
    Amie Brennan

    Hi Kristin,

    I'm going to create a ticket so we can investigate this one further with you from there. See you in the ticket. :)

  • Avatar

    Hello Amie!

    Looks like I have the same issue with embedding of chat widget on Zendesk Help Center. Can you help to solve it? Thanks!

  • Avatar
    Ocean Support Team (PMO)

    doesnt work for me as well..


    have embedded the {{Chat}} at the end of the footer page..no good

Please sign in to leave a comment.

Powered by Zendesk