Managing community discussion topics (Guide Professional and Enterprise)

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34 Comments

  • Dan Ross

    Hey Justin,

    Zendesk Guide/Community templates can have custom HTML, CSS and JS applied to them, though you may want to consider retaining a web developer or designer with experience in these fields for best results. What you've described sounds very possible.

    If you aren't a Zendesk user yet, you can sign up for a trial and get access to the Guide feature and try it out.  Here's a link to a page of resources that Zendesk provides.

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  • Nicole - Community Manager

    Justin -

    Are you trying to use HTML to customize your community or just in a community post?

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  • Justin

    @Nicole - Ideally we would have an HTML option within the editing options of a post itself. 

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  • Brett - Community Manager

    Hey Justin,

    As Dan mentioned the Guide/Community templates can have code applied to them. Additionally, you can add HTML to an article from within the source code tab as shown in the screenshot below:

    At this time HTML content cannot be applied directly within the community post editor so your best option will be to apply your code to your Guide theme.

    Let us know if you have any other questions!

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