Managing community discussion topics

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39 Comments

  • Dan Ross
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    Hey Justin,

    Zendesk Guide/Community templates can have custom HTML, CSS and JS applied to them, though you may want to consider retaining a web developer or designer with experience in these fields for best results. What you've described sounds very possible.

    If you aren't a Zendesk user yet, you can sign up for a trial and get access to the Guide feature and try it out.  Here's a link to a page of resources that Zendesk provides.

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  • Nicole - Community Manager
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    Justin -

    Are you trying to use HTML to customize your community or just in a community post?

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  • Justin
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    @Nicole - Ideally we would have an HTML option within the editing options of a post itself. 

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  • Brett - Community Manager
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    Hey Justin,

    As Dan mentioned the Guide/Community templates can have code applied to them. Additionally, you can add HTML to an article from within the source code tab as shown in the screenshot below:

    At this time HTML content cannot be applied directly within the community post editor so your best option will be to apply your code to your Guide theme.

    Let us know if you have any other questions!

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  • Pavel Ziulko
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    Hi Team,

    this was asked before, but I still couldn't find any guidelines as to how we can localize Community Topics. When I add/edit a topic, there simply aren't any language settings. 

    We want topics to be displayed in respective languages depending on the user's locale (the languages we activated in our account settings).

    Is that possible at all?

    Thanks in advance.

     

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  • Maggie Ungerboeck
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    Hi Pavel,

    We use user segments to manage this. We created a user segment for each language and applied the user segment to the appropriate forum. We then tag the organizations with the language so then they only see the forum for their language.

    Thanks,

    Maggie

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  • Pavel Ziulko
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    Hi Maggie,
    thanks for your reply!

    Do I get it right that it won't work for unregistered users who want to browse through the topics without signing in?

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  • Maggie Ungerboeck
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    Ah, yes, you are correct Pavel - they do have to sign in for the user segments to work. Unfortunately, it doesn't look like you can connect Community Topics to languages for non-signed in users to browse:(

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  • Dru Kepple
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    We would like to localize topic names as well. Maggie's solution won't work; that actually creates two (or more) forum topics that are actually the same topic, not to mention the hassle of extra user segments. A question asked in english won't show up in the french version of the topic.  We would rather have all posts in one topic, whose title is localized. It's OK if the post itself isn't localized, and we may have an english post alongside a french post in the same topic, we feel that's better than segregating content from each other.

    What would be ideal is a way of localizing topics similar to how we can localize categories and sections.

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