Using Single sign-on (SSO) to customize your end-users' knowledge base, email templates, and ticket forms Follow

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4 comments

  • Avatar
    Steve Thompson

    Is there any way to eliminate the drop down menu to select the Ticket Form?  I only have two Ticket Forms in the system.  One that is specific for one of our organizations and the other is our general purpose ticket.  So basically if you are part of said organization you'll only ever see the one form and vice versa for the general purpose ticket for individual users which makes the drop down irrelevant.

  • Avatar
    James Sanford

    Hey Steve!

    Although this guide (https://support.zendesk.com/hc/en-us/articles/206977397) references multiple brands the concepts outlined here should still be applicable to your request. If you have further questions about the processes outlined in the article I've linked here I would recommend commenting there!

  • Avatar
    Jeff Walker

    Is there any way to use the method above to restrict Customers' ability to attach files to tickets? i.e. One ticket form would allow attachments, but the other would not.

    Thanks

    Jeff. 

  • Avatar
    Jessie Schutz

    Hey Jeff! Welcome to the Community!

    It may be possible to do this with JS...I'm not sure whether it's something you'd be able to do on a per-form basis or not, though. I'm going to see if any of the coding gurus amongst our Moderators have any insight into this for you!

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