Using Single sign-on (SSO) to customize your end-users' knowledge base, email templates, and ticket forms Follow



  • Avatar
    Steve Thompson

    Is there any way to eliminate the drop down menu to select the Ticket Form?  I only have two Ticket Forms in the system.  One that is specific for one of our organizations and the other is our general purpose ticket.  So basically if you are part of said organization you'll only ever see the one form and vice versa for the general purpose ticket for individual users which makes the drop down irrelevant.

  • Avatar
    James Sanford

    Hey Steve!

    Although this guide ( references multiple brands the concepts outlined here should still be applicable to your request. If you have further questions about the processes outlined in the article I've linked here I would recommend commenting there!

Please sign in to leave a comment.

Powered by Zendesk