Using Single sign-on (SSO) to customize your end-users' knowledge base, email templates, and ticket forms Follow

Comments

8 comments

  • Avatar
    Steve Thompson

    Is there any way to eliminate the drop down menu to select the Ticket Form?  I only have two Ticket Forms in the system.  One that is specific for one of our organizations and the other is our general purpose ticket.  So basically if you are part of said organization you'll only ever see the one form and vice versa for the general purpose ticket for individual users which makes the drop down irrelevant.

  • Avatar
    James Sanford

    Hey Steve!

    Although this guide (https://support.zendesk.com/hc/en-us/articles/206977397) references multiple brands the concepts outlined here should still be applicable to your request. If you have further questions about the processes outlined in the article I've linked here I would recommend commenting there!

  • Avatar
    Jeff Walker

    Is there any way to use the method above to restrict Customers' ability to attach files to tickets? i.e. One ticket form would allow attachments, but the other would not.

    Thanks

    Jeff. 

  • Avatar
    Jessie - Community Manager

    Hey Jeff! Welcome to the Community!

    It may be possible to do this with JS...I'm not sure whether it's something you'd be able to do on a per-form basis or not, though. I'm going to see if any of the coding gurus amongst our Moderators have any insight into this for you!

  • Avatar
    Jeff Walker

    Hi Jessie. 

    I know it's been awhile, but were ever able to find someone who could address my question?

    thanks,

    Jeff. 

  • Avatar
    Patrick Bosmans

    Hey Jeff,

    I was able to find some example JS that you could use to restrict access for certain users in the ServiceNow community. Along with that link, this community post should also help: Hiding attachment/system fields on ticket form

    We apologize for the delay in our response, and hopefully these links help!

  • Avatar
    Jeff Walker

    Hi Patrick. 

    Unfortunately, the link to ServiceNow resulted in the following error message: 

    The content you requested cannot be displayed right now. It may be temporarily unavailable, the link you clicked on may have expired, or you may not have permission to view this page.

    Would it be possible for you to provide the JS that you were referring to?

    The other article was helpful.

    Thanks

    Jeff. 

     

     

  • Avatar
    Patrick Bosmans

    Jeff,

    Try this direct link, https://community.servicenow.com/community?id=community_question&sys_id=7edb4be1db9cdbc01dcaf3231f96194d.

    This should allow you access to view the post.

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