Branding your Help Center

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66 Comments

  • Vladan Jovic
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    Here you go ;)

    section.section.activity {
    display: none;
    }
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  • Milton Marcelo
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    @ Vladan!

    Thanks a lot!

     

    Sorry for disturbing you so many times, but I just noticed that some categories and sections are not displayed in anonymous and "end user" profiles. How to solve this problem?

     

     

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  • Vladan Jovic
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    You are welcome! Is there a content (articles) into these categories / sections?

    • if not, add and publish some articles
    • if yes, check maybe this is the reason

    Hope this helps!

     

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  • Jennifer Rowe
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    You are awesome, Vlad! Thanks for helping out. 

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  • Milton Marcelo
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    Thanks @Vlad! 

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  • Liz Rosen
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    Hello, the dimensions for the default banner and logo have specific recommendations that I can pass along to our designer, but with regard to the community image, the article only says, "...should be less than 300px in height to avoid stretching." Can you please provide a specific  X by Y px recommendation?  Thanks!

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  • Jessie Schutz
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    Hey Liz!

    I double checked the wording in the article, and the way I read it is that the 1600x300px recommended dimension applies to both the top banner and the community banner. You can use an image that is less than 1600px long if you'd like, but it needs to be at least 300px tall regardless of the length of the image to make sure it doesn't get distorted.

    Let me know if that doesn't clear things up for you!

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  • Liz Rosen
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    Hi Jessie - there are 3 - the home banner and the community banner are 1600x300, but then there's also the community image, which doesn't go all the way across the page. I was looking for the specific width of the community image to give our designer so that he doesn't have to fix something later.  Thanks for your help!

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  • Jackson Miller
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    Looking for the same info as Liz.  

    The best I can tell, the default image is 495x274.

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  • Jessie Schutz
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    Hey Liz and Jackson!

    I apologize, I misunderstood the question!

    If you look at item 3 in the article, right under where it gives the recommended dimensions for the banners, you'll see where we've specifically called out the Community image: "And the Community image, should be less than 300px in height to avoid stretching." 

    I did some testing on my end by way of a sanity check, adding images that were 394x300px, 728x300px, and 855x300px, and they all rendered perfectly. 

    So essentially, you can add a Community image that's any dimension you like, as long as it's 300px high or less. While not the specific X x Y answer you were looking for, it does give you a lot of leeway in terms of design because you're only restricted by dimensions in one direction.

    Hopefully that clears things up for you! Let me know if you have any additional question!

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  • Ravi Bail
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    Hi,

     

    I have uploaded banner images for the theme, Now I would like to go back to default images, is it possible?

     

    Thanks

    Ravi

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  • Jessie Schutz
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    Hi Ravi! Welcome to the Community!

    You can change your banner images to anything you like, but once you've replaced the default image with your own branding, you won't be able to get that back unless you saved it somewhere before you replaced it. There's no button revert to the default settings. Sorry to be the bearer of bad news!

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  • Clayton Waters
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    We've customized our Zendesk theme, including adding the following <meta> to the Header portion of the theme:

    <meta property="og:image" content="//p7.zdassets.com/hc/theme_assets/231027/200067384/brushfire-zendesk-share-image.png" />

    However, it looks like when you choose a logo in your Guide settings that Guide creates a <meta> that uses the logo as the og:image:

    <meta property="og:image" content="http://p7.zdassets.com/hc/settings_assets/231027/200067384/H1dAOi09S26ihCNkqHv4Rw-Brushfire-logo-white.png">

    Is there any way to make Guide NOT do that? We want to specify a custom image to be displayed when any of our Guide links are shared.

    Link to our Guide: https://get.brushfire.help/hc/en-us/

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  • Lisa S
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    Hi,

    Is it possible to upload multiple logos within Guide? One brand supporting 8 languages - we'd love to be able to customise the logo per user language if possible.

    Thanks,

    Lisa 

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  • Sergei Dudko
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    Hi Lisa!

    Thank you for this question. Sorry to say, but there are no straight forward options for this approach. One brand = one logo and multiple languages ( https://support.zendesk.com/hc/en-us/articles/204108983-Setting-up-multiple-brands-Enterprise- ).

    The only workaround that I could think of is - creating multiple language specific brands, like MyBrand EN, MyBrand DE, MyBrand FR and attaching different logos to them (Professional plan with add-ons and Enterprise plans can create up to 300 brands), then using our API, determine which language settings customer is using, and show them page according to their preferences. This is time and work consuming, so threat it as a suggestion. 

    Let us know about any other questions you might have!

     

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  • Lisa S
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    Thanks Sergejs!

    We only have capacity for 5 brands, however, require more languages than this but thanks for your help.

    Lisa 

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  • Trapta
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    Hi @Lisa Santamera,

    You can use the {{#is}} helper to achieve something like this. All you have to do is copy the locale name from the language selector (you have on your help center) and put it in place of LOCALE in the below code.

    Replace <img src="{{settings.logo}}" alt="{{t 'logo'}}"> with the below code -

    {{#is current_locale.name 'LOCALE'}}
    <img src="{{settings.logo}}" alt="{{t 'logo'}}">
    {{/is}}

    Repeat this code for different locales.

    Let us know if you face any issue.

    Team Diziana

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  • Sarah Cronin
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    Hi! We have a company font that isn't listed in the choices drop down box. It is imperative that we are able to use our font so it matches all of our other company websites. Is it possible to have it added? If so, how?

    Thanks,
    Sarah

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  • Nicole - Community Manager
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    Hey Sarah -

    Here are some articles and community tips that should help you out:

    Adding a custom Font Family to Help Center

    Resources for designing your Help Center

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  • Molly Phillips
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    How do I prevent copy/paste from taking the font from a Google Doc and putting it into my Help Center content?
    I started my Help Center in Google Docs and once I got my Zendesk Guide license, starting copying/pasting content from one to the other. It appears that this is picking up the font formatting from Google Docs and overriding my default font in my Help Center. I can get into situations where I have two different fonts in one article--besides the fact that I can't figure out how to override the wrong font.

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  • Jim Uomini
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    Hi Molly,

    I have the same issue with MS Word. I use an app called Doc Converter Pro to convert my docs to clean HTML, which I then paste into the code view in an HC article.

    Here's a link to a post about converting Google Docs to clean HTML:

    https://www.techjunkie.com/google-docs-to-html/

    Best, Jim

     

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  • Patrick Bosmans
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    Thanks for that workflow idea Jim!  

    Molly, I hope that helps you with your workflow.  I might also suggest trying Shift+Cmd+v to paste the content with the same formatting as what is currently set in the editor.

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  • Gorka Cardona-Lauridsen
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    @Molly, as you are using Google Docs I would also suggest that you can use the Google Doc importer feature in Guide. It strips the font formatting and you can bulk import your docs.

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  • Molly Phillips
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    @Gorka, I originally planned to do that, but it requires that I give Zendesk access to all of my Gfiles, which is a security issue.

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  • Maimoona Abbas
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    I need to change logo and theme but I am encountering this error while hitting at customize theme page. Any one can answer why I am seeing this.

    For reference screenshot is attached.

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  • Brett - Community Manager
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    Hey Maimoona,

    That's definitely some odd behavior going on there. If you navigate to ethizo.zendesk.com/theming/workbench do you receive the same error?

    If the issue continues please let me know so I can get a ticket created on your behalf. Our Customer Advocacy team may need to dig into this further and take a look at your account.

    Hope to hear from you soon!

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  • Janice Whiteside
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    Can the standard "hero home" image on the Copenhagen theme be replaced with an image that contains links?

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  • Yamen Hawit
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    Hello, I added a header image on the home page, but the picture is not being responsive to smaller screen sizes, and so cuts off as you open it on smaller screens or in mobile. 

    Desktop:

     

    Mobile:



    Is there a way to make the header image responsive (in a sense) so that it adjusts to different screen sizes? 

    Thanks, 
    Yamen 

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  • Sebastiaan Wijchers
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    Hello Yamen,

    It keeps the the image at a height of 300 pixels (if that's the Copenhagen theme). So your people fall off to the left and right. What would be your desired effect?

    With kind regards,

    Sebastiaan

    P.S.

    A starting point could be something like this in the .hero class of your CSS:

    background-position: center bottom;
    background-size: contain;
    background-repeat: no-repeat;
    background-color: #eff7ff;

    It will put the image at the center of the bottom. It will 'contain' instead of 'cover' the image, but not repeat it. And you set the background color of the hero container to the background color of your image.

    Then the image will size with your browser width, but you're probably after something more refined.

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  • Ron de Vries
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    Hello!

     

    Maybe one of you can help me with a simular issue. I want to have the Company Logo (under Brand) to change whenever a customer selects the language English (GB). This because in Great Britain Help Center is written as Help Centre.

     

    I've already uploaded both assets (Help Center and Help Centre) but I can't figure out how to code it. We make use of the Diziane Eczar theme.

     

    I know how to do it with dynamic content but I don't like the look of it. I would prefer the logo to change completely when selecting EN-GB language.

     

    I think I'm close with the {{#is helper but it doesn't yet show my asset:

    <header class="header-wrapper">
    <div class="header">
    <div class="logo">
    {{#link 'help_center'}}
    {{#is current_locale.name '/hc/en-gb'}}
    <img src="{{asset 'FG_HC_GB.png'}}" alt="{{t 'logo'}}">
    {{/is}}


    Thank you so much in advance!

     

    BR,

    Ron

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