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65 Comments

  • Bill Cicchetti
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    We are running into the same issue as @Edouard Madeuf  and looking for suggestions

    The suggestions are not helpful as the suggestions look the same and it fails to differentiate the different between the links suggested

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  • Brett - Community Manager
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    @Hedda I'm going to generate a ticket on your behalf for our Customer Advocacy team to dig into this further. You'll receive a follow-up email shortly stating your ticket has been created.

    @Bill there's no native way to change this functionality. You're most likely looking at custom code within your Guide Theme editor if you want to change what is displayed here.

    While I am not able to assist with any sort of custom coding, we do have some great documentation that I believe you will find useful.

    Hope this helps!

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  • Hedda Klintskog
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    Thank you!

     

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  • Matt
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    Hello! Is there a way to see search insights for a specific cohort of people?

    My use case is that I'd like to see search insights only for our agents rather than the aggregate of agents and end users. Is this possible?

     

    Thanks!

    2
  • Angela Frey
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    How does ZenDesk determine what text to feature in the snippet/blurb? Is there anyway to influence/avoid/affect what is displayed in the snippet?

    I am finding the snippet highlights different text depending on the last search, with a high preference towards a particular header that is very misleading about the article content (if the article is about A, there's one subsection about B exception and B keeps getting displayed in the search results snippet). Is it as simple as changing the header to paragraph (undesirable but will do it to improve search results), or do I need to find some alternative vocabulary so it doesn't "look" like the rest of the article? What is the secret here?

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