Viewing and disabling keyboard shortcuts Follow

Comments

13 comments

  • Avatar
    David Rule

    Shortcuts are simply a life saver. Love the cheat sheet!

  • Avatar
    Allen Hancock
    The PDF is lacking a few commands, including my favorite to go along with most-excellent Quicktab Extension for Chrome: https://support.zendesk.com/hc/en-us/articles/204278476-Quicktab-for-Chrome
  • Avatar
    Jessie Schutz

    Hey Allen! 

    Are there any "native" commands that are missing? Or are they all related to apps or browser extensions?

  • Avatar
    Allen Hancock

    I wasn't clear.. the command I was missing is next tab...  ctrl-alt-tab & ctrl-alt-shift-tab

    Those are native to Zendesk, but more useful when the Quicktab plugin means I'm likely to have 7-8 tabs in one Chrome window (as opposed to 7-8 Chrome tabs each with one Zendesk tab)

    Also missing ar Advanced Search, move up/down in a list, open Note box, Toggle Apps (which I didn't know existed until yesterday) and all the ones relating to composing in a comment..

    It's almost time for a two page PDF! Yay for keyboard shortcuts!

  • Avatar
    Jessie Schutz

    Woo shortcuts!

    Thanks for the info on this. I'm going to ping our Docs team and see if we might be able to wrangle and update on this.

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    Nathan Drake (Edited )

    Hi,

    Is there a way to edit the shortcut buttons? Say for example, instead of CTRL-ALT-O to update the ticket to 'Open', can I edit it by just pressing ESC twice? 

    There are times that we're not receiving that much ticket but still need to reach our quota, and when competing with over 100 reps, you'll need to be quick. This kind of trick will give me a few seconds advantage when taking the ticket.

    Thanks!

  • Avatar
    Nicole Relyea

    Hey Nathan - 

    Welcome to the Zendesk Community! Kudos for your desire to be the fastest! Unfortunately, editing shortcuts is not currently available. Have you seen this thread, though? 

    Supercharge your ticket solving productivity with keyboard shortcuts and a mouse on steroids 

    That mouse might give you an edge if you can find it or something similar. 

  • Avatar
    Nathan Drake

    Hi Nicole,

    This looks very helpful, however, I believe our company won't allow us to replace any computer accessories. 

    Hopefully, the Zendesk team will give us an option to edit the shortcuts, I'll be keeping my fingers crossed. :)

    Thanks a bunch for the suggestion, Nicole!

  • Avatar
    Nicole Relyea

    You're welcome! I'll keep my fingers crossed for you, too. 

  • Avatar
    Allen Hancock

    In cases like this, where my fingers want to do one thing, but a product, I use don't react as I would like, I use a macro tool to get the best of both worlds.

     

    On a mac Better Touch Took, Keyboard Maestro, and QuicKeys are all tools that could map a double-press of Escape to mimic a keyboard command such as CTRL-ALT-O.

    On windows, I think KeyTweak or AutoHotKey can do tasks like this.

    The nice part about a solution like this is that you can do just about anything without having to wait for changes in other apps/website.

  • Avatar
    Kyle Garchar

    There are a number of native windows applications or system commands that interfere with the ZenDesk Keyboard Shortcuts. It would be amazing if you could add the functionality for shortcut customization. 

     

  • Avatar
    Nicole Relyea

    Hey Kyle - 

    Thanks for the feedback. Does disabling the keyboard shortcuts help for the time being?

  • Avatar
    Dana Singh

    Any chance to get a shortcut for opening ticket events? Thanks.

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