Viewing and deactivating keyboard shortcuts

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There are several keyboard shortcuts you can use to navigate Zendesk Support and manage tickets. Keyboard shortcuts are turned off by each individual user. There is no global option.

You can open a list of shortcuts from the menu beside your user profile icon in Zendesk Support.

Note: Your operating system and apps that you install may implement keyboard shortcuts that override the ones listed in the Zendesk keyboard shortcuts help menu.

Related articles:

• Activating and deactivating macros keyboard shortcuts

To view and manage keyboard shortcuts

1. Click your profile icon in the upper-right corner of the page header, then select Help > Keyboard shortcuts.

   If omnichannel routing isn't activated, or if you are viewing your Guide knowledge base, open your user profile, then click your profile icon and select Help > Keyboard shortcuts.

   

   A list of keyboard shortcuts appears.

2. At the bottom left of the keyboard shortcuts list, you can:
   • Activate or deactivate keyboard shortcuts by selecting or deselecting Enable keyboard shortcuts.
   • Activate or deactivate keyboard shortcuts for macros by selecting or deselecting Enable keyboard shortcuts for macros and shortcuts in composer.
3. Click anywhere outside the list to close the keyboard shortcuts window. Your settings will automatically be saved.