With Advanced Talk and Zendesk Support's Enterprise plan, you can configure each number to use individual schedules. This might be helpful if you have multiple numbers used in multiple offices with different time zones or working hours.
Before you can set individual schedules for different numbers, you need to configure multiple schedules in Zendesk Support. For details, see Setting your business hours and holidays (Professional and Enterprise).
To select individual schedules for a Talk number
- Click the Admin icon () in the sidebar, then select Channels > Talk.
- Select the Numbers tab.
- Click on the number you want to edit.
- Click the Routing tab.
- Next to the Schedule field, select a schedule from the drop-down field. To route calls to available agents at all times, select Always route calls.
- Click Save changes.