Analyzing call activity with the Talk Team dashboard

Have more questions? Submit a request

4 Comments

  • Intis Kalnins

    Are there any thoughts on creating a pop out version of the dashboard? I have a wall monitor set up which displays our current call centre software dashboard, but we're switching to Zendesk Voice soon and I can't find a nice way to display Zendesk Voice. Even geckoboard doesn't have Zendesk Talk or Chat data available.

    Ideally we could display Ticket, Chat and Voice info on one dashboard.

    2
  • Nicole - Community Manager

    Hey Intis, I see that you're getting help with this from one of our Account Executives in a ticket. Let us know if there's anything else we can help with!

    0
  • Tim Roberts

    Hi, was there a simple solution to the query about an all in one dashboard?

     

    0
  • Nicole - Community Manager

    Hi Tim - 

    There was not. One of our Account Execs reached out to Intis to understand the need better; but they didn't really find a solution. 

    That being said, another Community member recently created a monitor dashboard display using the API; you might want to check out that solution and see if it might help you out. 

    0

Please sign in to leave a comment.

Powered by Zendesk