Displaying an alternative author on your articles Follow

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7 comments

  • Avatar
    Shlomo

    Very interesting but i'm not a programmer, just a Zendesk user who do not want to enter in the code.

    Is there a plan to have the possibility to edit the Author of an Article directly from the User interface?

  • Avatar
    Jake Bantz

    Hi Shlomo,

    You're timing is great! We actually just added this feature to our new article editor page. It is currently in Beta, but if you are interested in signing up to add that to your account, you can check it out here.

    Hope this helps!

  • Avatar
    Jennifer Holmes

    Hi Jake

    Did the new article editor page you were discussing 11july 2016 make it into production.or is it still in beta

  • Avatar
    Jake Bantz

    Hi Jennifer,

    Yes, that is available for everyone!

    So now there is a dropdown on the article editor page where you can choose a different author on your articles.

  • Avatar
    Jennifer Holmes

    ok So we can see how we can change from one agent's name as author to another agents name but is there a way to change the author to a standard " Help Desk Support "

  • Avatar
    Jake Bantz

    Hi Jennifer,

    The dropdown only lets you select an agent who exists in your account. You would want to use some of the customizations mentioned above if you want to use a fake agent.

  • Avatar
    Vladan Jovic

    Still great and very useful article! Thank you Jake for sharing!

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