How do agents cancel a Support account?
Agents can not cancel a Support account, only the Support account owner can cancel the account. To do so the account owner must complete these steps:
- Go to Admin icon () > Settings > Subscription.
- Scroll to the bottom of the page.
- Click the Yes, cancel my account link.
If you are unsure of who the Support account owner is, any agent can find this information by clicking Manage > People > Agents. The user that is associated as the Support account owner will be indicated by the word "Owner".
Please note these steps are applicable for both Trial and Paid Zendesk Support accounts.
For information on cancelling a Chat account, see Cancel Zendesk Chat.