How do agents cancel a Zendesk Support account?
Agents cannot cancel a Support account. Only the Support account owner can cancel the account.
To cancel a Support account
- Click the Zendesk Products icon () in the top bar, then click Admin Center.
- Click Billing details > Go to Cancellations > Cancel account.
If you have a managed account, contact your sales representative to cancel your account.
Note: Due to our own policies, we can not cancel an account for you. Only the owner of the account can cancel the account.
Warning: If you cancel your account, you will lose access to your account immediately, and we are unable to offer a refund, so you may wish to cancel your account closer to this date. This will also give you time to migrate data or tie up any other loose ends.