How do I cancel my Zendesk account? Can Zendesk cancel my account for me?
If you're downgrading because of unexpected financial burdens, we'd like the chance to help your business. We're currently offering special options to keep you up and running during these tough times. To get help, send an email to firstname.lastname@example.org
Agents cannot cancel a Support account. Only the account owner can cancel the account.
Warning: If you cancel your account, you will lose access to your account immediately, and we are unable to offer a refund, so you may wish to cancel your account closer to the next billing cycle. This will also give you time to migrate data or tie up any other loose ends.
To cancel your account
- Click the Zendesk Products icon () in the top bar, then click Admin Center.
- Click Billing details > Go to Cancellations > Cancel account.
For more information about how to make changes to your subscription, see the article: Viewing and managing plan subscriptions.