How do agents cancel a Support account?
Agents can not cancel a Support account, only the Support account owner can cancel the account. To do so the account owner must complete these steps:
- Go to Admin icon () > Settings > Subscription.
- Scroll to the bottom of the page.
- Click the Yes, cancel my account link.
If you are unsure of who the Support account owner is, any agent can find this information by clicking Manage > People > Agents. The user that is associated as the Support account owner will be indicated by the word "Owner".
For information on cancelling a Chat account, see Cancel Zendesk Chat.