About the Zendesk Support mobile app

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  • Spencer
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    Can users login and use the app. The thought process is we only allow logged in users to submit tickets. Would be much easier for them to submit tickets if it was mobile? It works great for agents and admins!




  • Brett - Community Manager
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    Hey Spencer,

    The app will only be accessible to agents/admins on the account. End-users would need to access your Help Center site through a mobile browse instead of the through the app.

    If this is a feature you're looking for I would recommend creating a post in our Support Product Feedback Forum to help provide visibility to our Product Managers as well as other members of the community.

    Thanks again for taking the time to share this with us!


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