Managing Help Center translations for articles (Guide Professional and Enterprise)

If you have localized content for your Help Center, you can manage translations for articles by flagging them as outdated, setting the source language, or deleting translations as needed.

Multi-language support is available on Guide Professional with Support Professional or Enterprise. You must be a Guide manager to manage Help Center translations.

This article contains the following sections:

• Marking a translated article as out of date
• Setting an article translation as the source language
• Deleting a translated article

Marking a translated article as out of date

You can flag an article translation as outdated, meaning it needs to be updated.

To set a translated article as out of date

1. Navigate to the translated article you want to set, then click Edit article in the top menu bar.
2. Select the language of the translation from the drop-down, if you are not already viewing it.
3. Click Options, then select Flag translation.

   

   You cannot set the source language as outdated.

4. Click Update.

   The translation is flagged as outdated so that you know it needs to be updated.

   

Setting an article translation as the source language

When you have article translations, you need to set one article as the source language. The article you set as the source cannot be removed.

To set a translated article as the source language

1. Navigate to the translated article you want to set, then click Edit article in the top menu bar.
2. Select the language of the translation from the drop-down.
3. Click Translation options, then select Set as source language.

   

4. Click Update.

Deleting a translated article

You can delete a translated version of an article if necessary. You cannot recover a deleted translation.

To delete a translated article

1. Navigate to the translated article you want to delete, then click Edit article in the top menu bar.
2. Select the language of the translation from the drop-down, if you are not already viewing it.
3. Click Translation options, then select Delete article.

   

If you are trying to delete an article that is currently the source language for the item, you must first set another article as the source language.