If you have localized content for your Help Center, you can manage translations for articles by flagging them as outdated, setting the source language, or deleting translations as needed.
Multi-language support is available on Guide Professional with Support Professional or Enterprise. You must be a Guide manager to manage Help Center translations.
This article contains the following sections:
Marking a translated article as out of date
You can flag an article translation as outdated, meaning it needs to be updated.
- Navigate to the translated article you want to set, then click Edit article in the top menu bar.
- Select the language of the translation from the drop-down, if you are not already viewing it.
- Click Options, then select Flag translation.
You cannot set the source language as outdated.
- Click Update.
The translation is flagged as outdated so that you know it needs to be updated.
Setting an article translation as the source language
When you have article translations, you need to set one article as the source language. The article you set as the source cannot be removed.
- Navigate to the translated article you want to set, then click Edit article in the top menu bar.
- Select the language of the translation from the drop-down.
- Click Translation options, then select Set as source language.
- Click Update.
Deleting a translated article
You can delete a translated version of an article if necessary. You cannot recover a deleted translation.
- Navigate to the translated article you want to delete, then click Edit article in the top menu bar.
- Select the language of the translation from the drop-down, if you are not already viewing it.
- Click Translation options, then select Delete article.
If you are trying to delete an article that is currently the source language for the item, you must first set another article as the source language.
9 Comments
I wonder if it is possible to quickly link internal articles? There are two things I would like:
Was browsing about the "Flag Translation" in the translation options and found this article.
We used to be able to flag all translations as outdated at one time. Is this feature no longer available? It would be useful as we sometimes work with 20+ languages and it would be tedious to go into each one to flag.
@Karyna:
In Arrange content - Edit category, go down to Language and press the "Settings-wheel"
Awesome, thanks Niclas!
Hi,
When creating our articles we had english as default language resulting in all articles to have american english as sorce language (eaven tough we did write in swedish). I would like to transform all of these articles into swedish as source language withou copy and pasting info a second language. Is it possible to transform them?
Thank you so much for your help!
Hi Frida,
I double-checked with our team and it looks like you'd need to create the Swedish translation for each of the articles that are incorrectly set to English as the source language. Once you've created the translation you'll need to copy over the content and set that Swedish translation as the source language. You may also be able to use the API to handle some of this workload as well if you've got developers available: Help Center API
Hope this helps!
Is there a way to mark all translations of one article out of date or be able to select the default language in Manage Articles and tell it to mark the translations out of date at once? Having to navigate to each language an flag it is tedious. Since searching the default language title or article ID number does not return the other language translation, I don't see how to mark all of them from the Manage Articles page.
Hey Monica,
Natively you cannot update and mark multiple translations as out of date. However, you should be able to accomplish this using the Translations endpoint with our API.
Hope this helps!
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