Adding Web Widgets for multiple brands

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17 Comments

  • Chris Nordman

    Can I set up the web widget to pull articles and community forum topics from two different brands?  

    2
  • Forrest Howell

    Where is the "Add Widget" Button?  

    I don't see it and searching for "Add widget" content has 0 results.  

    https://idonatepro.zendesk.com/agent/admin/widget


    Screen shot attached. 

    0
  • Amie Brennan

    Hi Forrest, 

    You can find the add widget button in the setup tab within the widget settings. Simply toggle the button to on (green) and click save. This will automatically add the widget script to your Guide platform. 

    If you're looking to add the widget to your own website, there is no "add widget" button available for this. You will need to copy and paste the code manually into your own websites code to achieve this. 

    Hope this helps you with getting your widget up and running from here. 

    You can also find our handy widget customizations javascript guide here: https://developer.zendesk.com/embeddables/docs/widget/api

    If you are looking to run the widget across multiple brands. You're also welcome to look at upgrading to Professional or Enterprise plan to access the multibrand feature. Once you're using multibrand you'll have the ability to apply separate widgets to each brand or run the same widget across multiple brands. At this point in time, and actual add widget button does appear within the Zendesk UI. 

    Let us know if you run into any issues and we'll be happy to help further. :)

    0
  • Mustafa Habib

    Can I include the articles for the 2 brands in only one widget so that when the customer searches for the answer in the main brand he can find the answer for whatever product he is interested in? Or will I have to make another help center that includes all the articles and link it to a separate web widget? 

    0
  • Jessie Schutz
    Zendesk team member

    Hey Mustafa! Sorry for the delayed response!

    I don't think that this is possible out of the box, but I'm checking to find out for sure!

    1
  • Michel
    Zendesk team member

    Hello Mustafa, 

     

    As Jessie stated, this would not be possible. You would need to create two distinctive article in each of your brands. The reason being that each of your Widgets is Branded and would not be able to pull information from the other brand.

    If you are looking at your widget script it points the brand it is for with the zendeskHost=" towards the bottom of your script. This determines which database it is going to pull the information from. 

    I hope this makes sense, if you have any other question, feel free to contact us at support@zendesk.com. We are happy to help. 

     

    Cheers, 

    1
  • Abdul Rehman Butt

    Can each brand have a separate theme?

    1
  • Brett Bowser
    Zendesk Community Team

    Hey Abdul,

    Are you trying to configure your separate widgets to look different or are asking if each brands Help Center can have a separate theme? Either one would be a yes. For web widget customization, take a look at the following article: Advanced customization of the Web Widget

    Each brand will also have it's own separate Help Center which will include its own theme as well. Check out our Customizing your Help Center theme (Guide Professional and Enterprise) article for more information.

    Let me know if you have any other questions!

    0
  • Rodger Bradford

    Hello, our company is on the enterprise program and we have two brands.  Each brand is handled by a different customer service department.  Each brand has its own web site.

    What trigger recipe could we use to assign the tickets generated from Web Widget to the two different groups?

    0
  • Rodger Bradford

    Does anyone have any solutions to the problem of the web widget with multiple brands?

    Our company is on the enterprise program and we have two brands.  Each brand is handled by a different customer service department.  Each brand has its own web site.

    What trigger recipe could we use to assign the tickets generated from Web Widget to the two different groups?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Rodger,

    Do you have these branded widgets on separate pages on your website? If so, you could use this trigger recipe: Adding custom tags to Web Widget tickets from specific pages

    Let me know if that doesn't get you what you're looking for!

    0
  • Rodger Bradford

    @brettbowser Thank you very much!  This worked for us.  

    0
  • Bradraj Kumar

    Hi all,

    i want to ask a small question here in this thread only.

    I have the 2 chat widget for 2 different countries and the configurations are approximately same. i saw that few of the chats from country 1 is getting handled by country 2. i am unable to find root cause, please comment.

    Bradraj kumar

    0
  • Michael Froeming
    Zendesk Customer Advocate

    Hi Bradraj,

    My name is Michael with Zendesk support.

    I created a separate ticket for you about this issue you're experiencing and you can expect an email shortly stating the ticket has been created.

    See you on that ticket!

     

    0
  • Ken Cloud

    Question. I have two sets of end users. For example, we will call them Company A and Company B. Is there a way to designate which Company an end user is from in the db, so when they sign on, they are shown the help widget for Company A, not Company B? Want the user to default to the correct help widget (therefore the correct Help Center) when they sign on. Thanks!

    0
  • Neil Grandez
    Zendesk Customer Advocate

    Hi Ken,

    A good option for your case would be to use multi-brands as this will allow you to have two separate help centers, one for each set of customers.

    You may take a look at this article to know more on how to create a help center for one of your Support brands ​

    Having multiple brands also enables you to add a Web Widget for each brand, check on this article for more details.

    As for restricting users on accessing the help center, the user segments option in Zendesk Guide could fill in as a way to filter/restrict the users.

    0
  • ZenBros

    In full transparency, multi-brand chat functionality is in need of some serious love.  Not having the capability to configure brand-specific pre-chat forms is quite painful for those who have brand-specific agents.  Ducttaping triggers to assign the correct brand when a ticket is created from the Chat channel exactly fantastic either..

    1

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