If you support multiple brands, you can add one Web Widget for each brand. The Web Widget enables you to embed Zendesk Support options in your website or Help Center. For more information, see Using Web Widget to embed customer service in your website.
You can configure the widget settings for each brand independently. For example, for one brand you might enable Help Center and the contact form, while for another brand you might enable the contact form only.
Each brand's Web Widget can be linked to that brand's Help Center. All widgets for your account, regardless of brand, share a Chat account. During a chat session, the brand is passed as a tag to the agent's chat window for context.
To add a web widget to a brand
- Click the Admin icon (
) in the sidebar, then select Channels > Widget. - Click Add widget.
If you have already added a widget for each of the brands in your account, you will not see the option to add a widget.
- Select a Brand from the drop-down menu, then click Save.
You can only select an existing brand that does not already have a Web Widget.
- In the Customization tab, configure the options for this widget, then click Save when you are finished.
For more information, see Configuring the components in your widget.
- In the Setup tab, click Copy to clipboard to get the code you need, then add the code to your website or Help Center.
For more information, see Adding the widget to your website or Help Center.
- If you want to add a widget to another brand, click Add widget again and repeat the process.
12 Comments
Can I set up the web widget to pull articles and community forum topics from two different brands?
Where is the "Add Widget" Button?
I don't see it and searching for "Add widget" content has 0 results.
https://idonatepro.zendesk.com/agent/admin/widget
Screen shot attached.
Hi Forrest,
You can find the add widget button in the setup tab within the widget settings. Simply toggle the button to on (green) and click save. This will automatically add the widget script to your Guide platform.
If you're looking to add the widget to your own website, there is no "add widget" button available for this. You will need to copy and paste the code manually into your own websites code to achieve this.
Hope this helps you with getting your widget up and running from here.
You can also find our handy widget customizations javascript guide here: https://developer.zendesk.com/embeddables/docs/widget/api
If you are looking to run the widget across multiple brands. You're also welcome to look at upgrading to Professional or Enterprise plan to access the multibrand feature. Once you're using multibrand you'll have the ability to apply separate widgets to each brand or run the same widget across multiple brands. At this point in time, and actual add widget button does appear within the Zendesk UI.
Let us know if you run into any issues and we'll be happy to help further. :)
Can I include the articles for the 2 brands in only one widget so that when the customer searches for the answer in the main brand he can find the answer for whatever product he is interested in? Or will I have to make another help center that includes all the articles and link it to a separate web widget?
Hey Mustafa! Sorry for the delayed response!
I don't think that this is possible out of the box, but I'm checking to find out for sure!
Hello Mustafa,
As Jessie stated, this would not be possible. You would need to create two distinctive article in each of your brands. The reason being that each of your Widgets is Branded and would not be able to pull information from the other brand.
If you are looking at your widget script it points the brand it is for with the zendeskHost=" towards the bottom of your script. This determines which database it is going to pull the information from.
I hope this makes sense, if you have any other question, feel free to contact us at support@zendesk.com. We are happy to help.
Cheers,
Can each brand have a separate theme?
Hey Abdul,
Are you trying to configure your separate widgets to look different or are asking if each brands Help Center can have a separate theme? Either one would be a yes. For web widget customization, take a look at the following article: Advanced customization of the Web Widget
Each brand will also have it's own separate Help Center which will include its own theme as well. Check out our Customizing your Help Center theme (Guide Professional and Enterprise) article for more information.
Let me know if you have any other questions!
Hello, our company is on the enterprise program and we have two brands. Each brand is handled by a different customer service department. Each brand has its own web site.
What trigger recipe could we use to assign the tickets generated from Web Widget to the two different groups?
Does anyone have any solutions to the problem of the web widget with multiple brands?
Our company is on the enterprise program and we have two brands. Each brand is handled by a different customer service department. Each brand has its own web site.
What trigger recipe could we use to assign the tickets generated from Web Widget to the two different groups?
Hey Rodger,
Do you have these branded widgets on separate pages on your website? If so, you could use this trigger recipe: Adding custom tags to Web Widget tickets from specific pages
Let me know if that doesn't get you what you're looking for!
@brettbowser Thank you very much! This worked for us.
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