Archiving an article to remove it from your knowledge base

Have more questions? Submit a request

13 Comments

  • Oleksii
    Comment actions Permalink

    Link "Deleting a translated article" is broken. Please help to understand how to delete archived article.

    0
  • Jennifer Rowe
    Comment actions Permalink

    Hi Olekssii, 

    Thanks for letting us know. The link is fixed now!

    1
  • Robin
    Comment actions Permalink

    Not deleting articles completely is absolutely unacceptable. A lot of articles, particularly in the beginning, are created to test things out. A sandbox is only available on the Enterprise plan but not in the Professional plan, and the support is refusing to help.

     

    There has to be a way to get this done?!

    1
  • Patrick Asher
    Comment actions Permalink

    When on the edit article screen there is not a drop down for edit article. 

    I did find a "Delete article" option that is in the lower right hand corner.

    0
  • Nicole - Community Manager
    Comment actions Permalink

    Hey Patrick - 

    Yep, you are correct, "edit article" is a button and not a drop-down. The only drop-down menu indicated above is for "Add." 

    The screen shot in the article is of the lower right-hand corner, so yes, the "delete article" option is in the lower right hand corner. 

    0
  • Anthony Williamson
    Comment actions Permalink

    Hello - I have 51 articles in my Deleted Articles section - they have been reviewed and no longer apply so I would like to purge them. Is there no way to purge deleted or must I delete 1 at a time from deleted?

    UPDATE: I have noticed there is no way to delete them at all... not great...

     

    1
  • Alex Chen
    Comment actions Permalink

    I don't see "Delete Article" option on the edit article page, neither the "Deleted Articles" section. Is there any setting needed?

    My orgnization has quite a few articles we need to DELETE instead of ARCHIVE.

    0
  • Jessie Schutz
    Comment actions Permalink

    Hi Alex!

    Deleting an article is a two-step process. First you'll need to archive it. Once that's gone, go into your Archived articles list in the Guide admin dashboard and click on that article. Once you're in it, you'll see the option to either restore it or delete it. The delete option will be in red at the bottom of the right-hand column.

    0
  • Alex Chen
    Comment actions Permalink

    Thanks Jessie, working now. Cheers

    0
  • Patrick Kelly
    Comment actions Permalink

    Hi Jessie! After archiving articles, how do you prevent broken links? Thank you!

    0
  • Bob Bowden
    Comment actions Permalink

    Hi, how do we 'bulk archive' articles?

     

    I notice we can take many actions in bulk by ticking the checkboxes, but Archiving seems to be laboriously 'one-by-one'?

    0
  • Jennifer Rowe
    Comment actions Permalink

    Hi Bob,

    You can archive articles in bulk. Check out this article:

    https://support.zendesk.com/hc/en-us/articles/360001912187

    Hope that helps! 

    0
  • Bob Bowden
    Comment actions Permalink

    Hi, Thank you for this reply!

     

    Unfortunately, the steps don't work - as the option to bulk archive them is 'greyed out'.

     

     

    Do they have to have a particular status *before* bulk selecting them for this option to become available?

    0

Please sign in to leave a comment.

Powered by Zendesk