How do I cancel my Zendesk Chat subscription?

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14 Comments

  • Ab144817

    Ok

     

    2
  • Felix

    Hi, I have not used my zendesk chat accout for a long time, but zendesk automatic renewal my account(charge $336) at March 05 2019. How can i get the money back? 

    zendesk renewal my account at March 05, the same day I send request for support, but no one answer me. What should i do? 

    1
  • Donny Setiadi

    Hi. My company used zendesk account, and I already told our admin to end the subscription. And then, we were charged with subscription account. I decided to deleted the zendesk account but how do I get back the subscription fee that already deducted from credit card?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Donny,

    I'll create a ticket on your behalf so our Finance team can look into this for you.

    You'll receive a follow-up email shortly stating your ticket has been created.

    Cheers!

    0
  • Ray Desmangles

    Hello,

    My company had a subscription for 1 year and after a year we have determined that your platform and services do not meet the needs of our business currently. On 10/16 our company card was charged and our account was automatically renewed. 

    We need a full refund of this charge and would like to cancel our subscription as son as possible. 

    Please let me know if anything will be required on my end to complete this request of cancellation and full refund.

    Thanks. 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Ray,

    I noticed you have an open ticket with Advocacy to address this billing issue. This will be the best route to resolving this issue, and they will reach out to you as soon as possible.

    Best regards.

    0
  • Nelson Nigel

    Zendesk is becoming one of my most hated services to use. I can't seem to find an answer to my billing concern. This is the worst. 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Nelson Nigel,

    I'd be happy you navigate any billing issue you may have. Would you mind explaining the issue you are facing so I can better assist?

    Best regards. 

    0
  • Nelson Nigel

    i was charged last week and i sent an email, no response and now i can't seem to get a hold of anyone. I am seriously considering going to a different company. For a customer service company yall took 10 hours to get back to me. 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Nelson Nigel,

    I looked into the ticket that is currently pending and reached out to have this escalated for you. You should receive a response on this soon, but we are facing a higher than normal ticket volume at this time, which is the primary cause of this delay. If you have any other questions about our products or Zendesk best practices, we are here to help.

    Best regards. 

    0
  • Fareed Baig

    Hi,

    Can you please cancel my subscription to the legacy chat service, we are no longer using this service and we have no access to this service but we have still been billed for this service.

    Zendesk edited this post to remove sensitive user data. 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Fareed Baig,

    We can't alter or make changes to your account from the Community. You will need to contact our Advocacy team, who can assist you with making these changes. 

    Best regards. 

    0
  • Kara Adams

    I cancelled my account and then the next day my credit card was charged. Noone answers the phone, and there is no way to contact anyone in billing. I need my credit card refunded and whatever loose ends on your side to be taken care of.

     

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Kara Adams,

    I created a ticket for you so our finance team can assist you with this issue. You should receive an email followed by a response from our Advocacy team regarding your issue. 

    Best regards. 

    0

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