Can I send the customer satisfaction surveys in different languages?
The Customer Satisfaction survey is fully internationalized and the survey section translates to match the language in the requester's user profile. If the end-user's language is not one of your supported languages, the default variant is used. You can check the default language of your account under Settings > Account > Localization.
You can customize the content of the email message beyond the rating section, for example Good, I'm Satisfied/Bad, I'm Unsatisfied (this part is automatically translated) using dynamic content. See Providing multiple language support with dynamic content (Professional and Enterprise). In general, you'd create the translations of the email text for the survey in each language you'd like to support and then use the dynamic content placeholder in the body of the Satisfaction rating automation.
This would then send satisfaction ratings emails based on the user's language set in their user profile.
1: Create the dynamic content for each language
To create a dynamic content item
- Click the Admin icon () in the sidebar, then select Dynamic Content.
- Click Add item.
- Enter a title for the dynamic content.
- Select the default language.
- Enter the text of the dynamic content.
2. Copy the generated placeholder:
3. Replace the email message body content with the dynamic content placeholder
You can also check Customizing your customer satisfaction survey for more information.