Showing the customer context panel by default in the ticket interface

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4 Comments

  • Jorge Moreno

    Thanks! This is really useful. Ideally, I am missing the option of limiting the default context setting to certain groups (even better if you can set it up for to more than one group, and also for particular agents)

    0
  • Allen Hancock

    It took a moment to find in the agent view, so I thought I'd point this out:

     

    • The panel can be switched to the Context Tab using:    ctrl alt ,
    • The panel can be switched to the Ticket Tab using: ctrl alt .

     

     

    1
  • Brett - Community Manager

    Thanks for sharing Allen!

    I'll see if we can get this article updated to add these keyboard shortcuts :)

    1
  • Rob Stack

    Thanks Allen and Brett, the shortcuts are now added to the article. That's a great tip!

    0

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