Managing contextual workspaces

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4 Comments

  • Sydney Neubauer

    I think it would be greatly beneficial to include Views into Contextual Workspaces. Views can be limited to Groups currently but we have the issue where our Agents are cross-trained and have many views to sift through

    Perhaps if the tickets meet the Workspace conditions, the views show, or the views can be arranged within the workspace without the need to change it for all tickets.

    1
  • Gabriel O

    Will there ever be a function where we can add more than just 1 Form for the Workspace? 

    1
  • William Grote

    This product would be much more useful if it could be applied as a workspace for initial ticket creation.

     

    1
  • Devan - Community Manager
    Zendesk Community Team

    Hello Gabriel O,

    I would recommend asking this product update question in our product feedback forums so our developers can not only see it but consider adding to their roadmap for future updates. 

    0

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