Updating knowledge base articles in bulk

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15 Comments

  • Adam Bilsky

    Hi team - is there any reason there is no mechanism to move articles in bulk? Or to merge two sections into one? I have inherited a Knowledge Base with a FAQ section and a 'How do I...?' section, which are really the same thing. I'd love to merge them.

    9
  • Heather Rommel
    Community Moderator
    Zendesk Luminary
    The Product Manager Whisperer - 2021

    I'm wondering if Find & Replace is available in Zendesk Guide? It doesn't look like it...

    What I'm looking for is the ability to find and replace a work or phrase - for example, if I am renaming one of our products from "Chrome" to "Pita Browser", I want to be able to do that in bulk and not go one by one in 500 articles!!!

    9
  • Preben - Tech Support

    Any ideas why I can't bulk edit articles?
    The button gets disabled when I select more than 1 arcticle...

    0
  • Ronja Sindek

    Preben - Tech Support yes, I had the same problem. You can only make bulk changes when the source language of the articles is selected / filtered.

    0
  • Saikumar Rachamalla

    We want to delete a note from 1000+ articles. Do we have an option to do this in bulk? The note is the same across all the articles. Please suggest the best possible approach. Thanks!

    1
  • Charles Gresula
    Zendesk Customer Care

    Hello Saikumar‍ ,

    At this time, unfortunately, It does not look like this is an option as Updating knowledge base articles in bulk only allows certain things.

    I encourage you to create a new post in the General Product Feedback topic in our community to engage with other users who have similar needs and discuss possible workarounds. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

    Specific examples, details about impact, and how you currently handle things are helpful for our product teams to understand the full scope of the need when working on solutions. You may also want to review the Product feedback guidelines and how to write an effective feedback post [https://support.zendesk.com/hc/en-us/articles/4413820079386-Giving-Product-Feedback-at-Zendesk-].

    0
  • Joanne Chow

    When assigning articles in bulk, the assignee receives multiple separate emails. Is it possible to consolidate the notification emails into one email that contains links to all the articles?

    Thank you.

    0
  • Dane
    Zendesk Engineering
    Hi Joanne,

    As it turns out, we bulk article update does not have the capability to consolidate all emails. It will be sent individually for all emails assigned to a user.
    0
  • Permanently deleted user

    I would like the option to bulk change the article's template.

    It would also be nice if this bulk changing was available in Category and Section too.

    0
  • Dane
    Zendesk Engineering
    Hi Niclas,

    That's definitely a helpful feature to have. Would you mind posting your use case to our Feedback on Guide topic? We have a template you can copy and use in your post. Thanks!
    0
  • Joanne Chow

    Hi Dane, 

    Would you be able to recommend a workaround that would enable me to get multiple articles reviewed efficiently without spamming the reviewer with multiple emails? 

    Thank you

    0
  • Permanently deleted user

    https://support.zendesk.com/hc/en-us/community/posts/5216329399194-Bulk-change-the-article-s-template 

    Please go in and vote and comment, so Zendesk implements this function!

    0
  • Andrea Šišljagić

    Hello, 

    Can you please inform us if there are any updates regarding Heather's request?

    Seems to be a popular request. 

    0
  • Coda Payments

    I have 3 languages in my ZD Guide and want to bulk delete the articles in one of the translations but there is no "Article Settings" button on my end. There are only Publication, Assignment, and Review Status.

    This feature is only applicable to the ZD Guide with a single language. can you please improve this feature so I can easily bulk-delete the article translation?

    0
  • Cheeny Aban
    Zendesk Customer Care
    Hi Adam, 

    Thank you for your feedback, we appreciae it! In addition, I also suggest that you post on our Feedback Section which s monitored by our Product Managers. The posts with a high level of engagement are added faster in Zendesk. Again, thank you for taking the time to let us know about this very good feature. We truly value customer feedback and your voice and votes on the product feedback topics in the community help influence future Zendesk functionality.
     
    0

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