Updating knowledge base articles in bulk

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  • Aaron Stewart

    I'm trying to figure out how to remove labels in bulk. The instructions above say:

    • For change labels, select or deselect labels to add or remove them or enter a new label, then click Change.

    But there is no way to deselect labels. None of the labels are selected when I open the bulk editor. When I check one, I can apply, but I assume that will add it. If I check it and then uncheck it, the Confirm box goes away and I can't do anything.

    How can I remove a label in bulk?

  • Jennifer Rowe

    Hi Aaron,

    Labels that appear on all the selected articles have a selected box with a checkmark. If you deselect that checkbox, the label will be removed from all the selected articles.

    Labels that appear on some but not all of the selected articles have a selected box with a slash mark. If you click that box, the slash turns to a checkmark (indicating the label will be added to any selected article that doesn't already have it). If you click it again, the box is deselected (indicating the label will be removed from any selected article that contains it).

    I'm going to make that clearer in this article that is specifically about updating labels in bulk, because you are right that it can be hard to figure out.

  • Aaron Stewart

    Hi Jennifer,

    Thank you! That's definitely what I would have suspected. Mine aren't doing that. I double checked my articles and verified they have some labels, but when I try to bulk update them, none of the labels that are applied are checked or even have the minus. They are all empty.

  • Jennifer Rowe

    Yea, that doesn't sound right. You might have to contact support@zendesk so they can take a closer look at what's going on. Good luck!

  • Dominic Brasoveanu

    Hi all,

    For enterprise: why is it that I am able to only use the Article Settings bulk feature for articles that are in "All articles" status in the left hand side? I am unable to use it for "Work in progress", "Ready for review" etc?

    Looking forward to hearing from you,


  • Madison Davis

    Hey Dominic! Sorry for the delayed response. You should be able to take bulk actions on Work in Progress or Ready for review articles. However, there might be some actions that are limited based on the type of article it is. For example, you can't take bulk actions on articles that are language variants of a source article. If you add the parameter Source > Yes to your list, do you see the "Article Settings" menu reappear?

  • Felipe Parra

    I need to open more than 1.000 records to update the section, one by one, how can I do that using the bulk edit functionality ? it will very helpfull if you can point me to the right direction or either suggest an enhancement to the product to dev team. Thanks.

  • Brett - Community Manager

    Hi Felipe, 

    Unfortunately, there's no way to bulk update sections within Guide. I'd be happy to pass this feedback along to the appropriate team, however, I also encourage you to cross-post your feedback in our Guide Product Feedback forum to provide visibility for other users in need of similar functionality.

    Thanks again for taking the time to share this with us!


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