Working with ticket tags

Have more questions? Submit a request

2 Comments

  • Marrit
    Comment actions Permalink

    Hello,

    I'm looking into non-automated ways to add tags to tickets.

    Why non-automated? Because people could reply on e-mails that we sent, with certain text in it. If I create a trigger to add a tag, because we think people write us about that subject, tickets get also tagged, if the text contains us writing about it and the user replying on that email with a total different question.

    Is there a possibility - or maybe an add-on - that prompts every ticket with the question to add certain tags?

    For us it would work this way: you are prompted to choose the main subject/category of that ticket to be added in. So for example different product groups, of different features of your product.

    0
  • Sebastian Kavanaugh
    Comment actions Permalink

    Good Day,

    Let's say I have a View created that I want to specifically Search through, is that possible? Or is there any way to use the Search tool to narrow my search to only be within a particular View I am using or have created?

    0

Please sign in to leave a comment.

Powered by Zendesk