Why am I seeing this error message?
"Access Denied. You do not have access to this page. Please contact the account owner of this Zendesk for further help?"
This error message appears when someone is attempting to access a page they do not have permission to view.
The most common occurrence of this error happens when an end-user (or customer) is trying to access the agent portal or an agent is trying to log in to the Help Center as a customer. If you've encountered the error, first double check that you're logged in with the correct credentials. We recommend navigating to (your subdomain).zendesk.com/access/logout to end your previous session, followed by (your subdomain).zendesk.com/access/normal to make sure that you are starting fresh with the correct credentials.
If the issue is related to an article in particular, have another agent or admin with the correct permission level check that the article's restrictions are set appropriately (see Setting view permissions on articles with user segments).
Finally, it's possible that this error might appear when trying to access a feature that your plan level does not include. For more information on what's included with each plan, please visit our pricing page.