Why do I see the error message below?
Access Denied. You do not have access to this page. Please contact the account owner of this Zendesk for further help
The Access Denied error message appears when someone attempts to access a page they do not have permission to view.
There are a variety of scenarios in which this error message can be displayed. These include:
- Accessing the agent portal as an end user
- Accessing an article without the required permission level
- Accessing a feature that is not available on your current plan level
- Accessing a page that is not permitted by your role (Support Enterprise only)
The most common occurrence of this error happens when an end user (or customer) is trying to access the agent portal or an agent is trying to log in to the Help Center as a customer.
If you've encountered the error, first double-check that you're logged in with the correct credentials. We recommend navigating to (your subdomain).zendesk.com/access/logout to end your previous session, followed by (your subdomain).zendesk.com/access/normal to make sure that you are starting fresh with the correct credentials.
If the issue is related to an article, in particular, have another agent or admin with the correct permission level check that the article's restrictions are set appropriately (see the article: Setting view permissions on articles with user segments).
It's possible that this error might appear when trying to access a feature that your plan level does not include. For more information on what's included with each plan, visit our pricing page.
If you have an Enterprise support account and you have a role other than owner or administrator, you may have limited access to tickets or features within your Zendesk account.
Reach out to an administrator on your account if you need to have the permissions within your role adjusted, or if you need to be assigned to a different role. For more information, see the article: Creating custom roles and assigning agents.