Making outbound calls

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9 Comments

  • Edward Tark

    Hello, 

    How can we enable international calling? 

    3
  • chetna adlak

    In out call recorded

    1
  • Rob Stack

    Hi Edward, I'm sorry for the late response. To enable this, you should open a Support ticket with us.

    0
  • Tilly Martin

    Is there a way to bulk update our customers phone numbers to include the dial code e.g +44?

    0
  • Brett - Community Manager

    Hi Chetna,

    Are you wondering if outbound calls are recorded through talk? If so, as long as you have recording options enabled as mentioned in our Managing recording options in Zendesk Talk article then outbound calls will also be recorded in the ticket.

    Hope this helps!

    0
  • Jagoda Janiszewska

    Hi Community Team,

    is it possible to have more agents calling (outbound) from the same number at the same time? Or should they have separate numbers?

    0
  • Brett - Community Manager

    Hey Tilly,

    If you're on the Professional or Enterprise plan you can export your user data as mentioned in our Exporting Data documentation which I've linked for you. Once you've exported and updated your users phone numbers you can then do a bulk user import/update as mentioned here. When importing you'll be given the option to update existing users which will replace the existing data for that user. More detail is provided in the article I linked :)

    The other option would be to get your developers involved and use the Zendesk API to bulk update this information.

    I hope this helps!

    0
  • Jagoda Janiszewska

    Sounds awesome, thanks Brett!

    0
  • Brett - Community Manager

    Hi Jagoda,

    With Talk multiple agents can make outbound calls from the same number at the same time. Setting up separate numbers will not be necessary :)

    Let us know if you have any other questions!

    0

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