Question
My account was suspended, how can I reactivate it?
Answer
Your Zendesk account can be suspended due to a lack of payment. To see the timeline and process read this article: Preventing account suspension.
If your payment failed, the account owner has to sign in and update the payment method on file. For more information, see the article: Managing payments. Once updated, our payment gateway automatically attempts to recharge your account in the next batch. Upon successful payment, Zendesk sends a confirmation email to all listed billing contacts.
If you are having trouble updating your payment method, contact your account representative for help.
Note: If the account is canceled, you won't be able to sign in. The account owner must contact the Zendesk support team for further help.
5 Comments
Hi sir
Hi sir please my account suspended please sir I request my account un suspended
Hi team Zendesk,
i have problem in my account, i think zendesk already suspend my account because have a problem in payment. so i can't access my dashboard to change our payment. could you help me to fix this issue,
i want to continue using zendesk. and i already submit ticket, this is my ticket number #6126883
Regards
Hey SKOR,
Thanks for taking the time to share this with us! One of our agents will follow-up with you to assist further in your ticket.
Cheers!
Hey Breet Bower
Until now I have not been contacted by the Zendesk team, I really need to use this Zendesk chat, can you help me to reactivate
Regards
Hey there,
I was able to track down the ticket you created regarding this issue and it looks like our billing team is looking into it currently. They will follow-up with you to assist further.
Thanks for bringing this to our attention!
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