Question
My account was suspended, how can I reactivate it?
Answer
If your credit card failed, your account owner should log in and update the card on file. For more information, see Managing payments.
Once updated, our payment gateway will automatically attempt to recharge your account in the next batch. Upon successful payment, a confirmation email will be sent to all listed billing contacts.
Note: If the account is canceled, you won't be able to log in. The account owner must submit a request to support@zendesk.com.
2 Comments
How often do batches run? We have been trying to reactivate our account so our clients can access Guide with no success. We need to be able to communicate to our clients when they will be able to get back in.
Hey David -
Once your credit card is approved the account should be reactivated immediately. Are you still having issues?
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