How do I reactivate my suspended, expired, or canceled account?

Question

My account was suspended, how can I reactivate it?

Answer 

Your Zendesk account can be suspended due to lack of payment. To see the timeline and process read this article: Preventing account suspension.

If your payment failed, your account owner should log in and update the payment method on file. For more information, see Managing payments. Once updated, our payment gateway will automatically attempt to recharge your account in the next batch. Upon successful payment, a confirmation email will be sent to all listed billing contacts.

If you are having trouble updating your payment method contact your account representative for help. 

Note: If the account is canceled, you won't be able to log in. The account owner must contact the Zendesk support team for further help.