How do I reactivate my suspended account?

Question

My account was suspended, how can I reactivate it?

Answer 

If your credit card failed, your account owner should log in and update the card on file. For more information, see Managing payments.

Once updated, our payment gateway will automatically attempt to recharge your account in the next batch. Upon successful payment, a confirmation email will be sent to all listed billing contacts.

Note: If the account is canceled, you won't be able to log in. The account owner must contact the Zendesk support team for further help.