Inserting and editing links in articles

Return to top
Have more questions? Submit a request

40 Comments

  • Melody Quinn

    Hi Ashley! 

    I have noticed the same thing!

    I believe the list is in default order of the article that was updated most recently. What I do, is before I link the article, I will use the main search on the home page of my help center and find the article. Edit the article by just adding a blank space somewhere, save it, and republish the article. Now when you link the article, it will be at the top of the list, and won't need to search for it. 

    1
  • Ashley Schwartau

    Ug, doesn't that defeat the purpose of the Article searcher when editing an article? We have several articles that link to many others, and when I'm going through inserting all of those links, having to do the method described would be more tedious than manually scrolling through. ALAS. I think it's just a broken feature that hopefully their dev team can fix soon!

    1
  • Jonathan March
    Community Moderator

    @ashley -- I agree that HC searching often does not meet the intuitive standards that we have come to expect from (for example) Google search. That said, my experience is that using quote marks around a phrase is in fact respected and can zero in quickly on the desired article. (It helps that this is a usage pattern that matches google search behavior.)

     

    -1
  • Ashley Schwartau

    Jonathan March Just did a test and still being weird. I searched for an article titled "Create a Project", using the quotes as suggested. And it was the 8th result in the list. Did another looking for an article titled "Camera Settings Overview" and it was 7th in the list. Alas. Im the only one on our team really dealing with this at the moment so it's fine, I'll just manually search for articles when linking as needed. 

    1
  • Jonathan March
    Community Moderator

    Sorry-- guess I've been lucky with "most recent" dominance. ¯\_(ツ)_/¯

    -1
  • Richard Hartley

    Ashley Schwartau - same for me.  This is a defect as the function used to work perfectly.  I am going to open a ticket for this.

    0
  • Richard Hartley

    Jonathan March - this used to work fine.  I've used it successfully for the past 3 years, creating hundreds of links between articles.  Something has changed recently as even a search using the precise time of another article doesn't yield results in a sensible order. 

    0
  • Ashley Schwartau

    Glad it wasn't just me! I was feeling kinda crazy. I spoke to tech support on live chat and they didn't truly understand what I was trying to convey and didnt have any helpful suggestions. 

    1
  • Richard Hartley

    Ashley Schwartau - no - it definitely worked well, previously.  It's now very frustrating not being able to link efficiently. 

    I have opened a ticket and will update this thread when I hear anything more. 

    1
  • Ryan Boyer

    We've noticed the following behavior when using the Help Center article tab in the Insert/edit link feature.

    Articles will only display if you are part of the Managed by permission group of that article. If there is an article with a Managed by permission of group which you are not a part of, then the article will not display. This occurs even if you are part of the permission group for the Visible to setting. Is this expected behavior? In the scenario I outline, you can still insert the link to the published article by copying and pasting the URL; however, in my opinion, you should still be able to use the Help Center article tab to link to the article as well.

    0

Please sign in to leave a comment.

Powered by Zendesk