Customizing default email notifications to CCs and followers

Have more questions? Submit a request

4 Comments

  • Thomas D'Hoe

    Hi,

    Can you explain what the placeholder {{ticket.follower_reply_type_message}} means in the email notification for followers?


    I can't find it back in this article or in the "placeholder reference article" https://support.zendesk.com/hc/en-us/articles/203662156

    Thanks!

     

     

    0
  • Nathan Alvarez

    We do not have the "requester and CCs" option in our account, can I get an explanation as to why? Enable CC's is checked off.

    0
  • Brett - Community Manager

    @Nathan this is gradually being rolled out across all accounts. While the rollout has started this month, it's expected to take up to several weeks to complete.

    @Thomas, I'll confirm this internally and follow-up once I have more information :)

    0
  • Brett - Community Manager

    @Thomas, I was able to confirm that the placeholder you're referencing indicates whether the comment being notified about is private or public.

    Cheers!

    0

Please sign in to leave a comment.

Powered by Zendesk