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2 Comments

  • james

    Hello,

    We've decided to disable comments in our Help Center. I would like to delete all past comments because we don't want to retain that customer data. What's the best way to do that?

    0
  • Ronie Ranoy
    Zendesk Customer Care
    Hi James,
     
    The comments can be removed one by one unfortunately. You can follow the steps in the article Managing community posts under "To delete a comment". Another option is via Help Center API Delete Comment.
     
    Would you mind posting your use case to our Feedback on Help Center (Guide) topic? We have a template you can copy and use in your post. This is to help get more visibility and votes on the idea. Then, others can share their use cases to further drive demand for that feature. Thanks!
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