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5 Comments

  • Saira Hamid

    Which plan give mes support?

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  • Saira Hamid

    gives me*

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  • Nicole Saunders
    Zendesk Community Team

    Hi Saira Hamid

    Only the Lite plan excludes assisted support, though with that plan you still have access to the Help Center and Community. Team, Pro, and Enterprise include varying levels of email and chat support. 

    The details of which plans offer what levels of support can be found on the Chat plan comparison page

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  • Peter Bull

    We are currently on Support Plus without chat and trying to assess chat options. We could of course move to one of the new Suite plans that's quite a big jump and would apply across all agents which may not be necessary. We are looking in detail at what we'd lose and gain by moving to Suite.

    I also believe that we can add chat to specific agents on our existing plan.  What version of chat would this be and what features does it have compared to Suite Chat?

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  • Brett Bowser
    Zendesk Community Team

    Hey Peter,

    Looks like your account manager was able to assist you further with your questions. Feel free to reach back out if anything else comes up.

    Cheers!

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