The Marketplace is the hub for apps to customize Zendesk Support, Zendesk Sell, and Zendesk Chat. In the Marketplace, you'll find apps and integrations to enhance analytics and reporting, time tracking, agent productivity, and more.
This article includes the following sections:
Use the following links to access more information about apps and the Marketplace:
- For info on enabling, disabling, and updating apps, or other app-related admin tasks, see Managing your installed apps.
- For info on building your own Zendesk app, see our Zendesk developer docs.
Accessing the Marketplace
Finding apps
There are a few different ways you can find the right app in the Marketplace:
- Apps homepage: Scroll through the app icons on the Marketplace homepage. When you see one that looks interesting, hover your cursor over the icon for a brief description of the app. Click the icon to go to the app's page, where you can get more information and download it.
- Searching: Enter search terms into the box at the top right of the Marketplace homepage to locate apps by app name, functionality, or other keyword.
- Browsing: Click the product icon on the Marketplace homepage to filter the apps by product.
Click any of the categories displayed on the home page or open the Apps directory to browse and filter all apps.
Installing and uninstalling apps
Install or uninstall apps from directly within Zendesk Support, Zendesk Sell, or Zendesk Chat, depending on the type of app you're using.
To install an app
- Click the app's icon to go to the app's info page.
- Click the How To Install tab to view and complete any pre-install tasks.
- Click the Install button in the upper right side of the page to open the app in the Chat, Sell, or Support interface.
- Configure any settings available with the app as needed.
- Click the link to view the Zendesk Marketplace Terms of Use.
- Click the Install button.
The app is installed in Support, Sell, or Chat.
To uninstall an app
- Open the My Apps page in Support, Sell, or Chat.
- Hover over the app you want to uninstall.
- Click the app options icon (
), and select Uninstall.
- In the Uninstall App window, click the Uninstall App button.
Here is more information on using apps in a specific Zendesk product:
6 Comments
Every time i try to log in to the Marketplace it just takes me back to the log in.
Hi Scott,
Thanks for the heads-up. I'm reaching out to the team that manages this now to get this fixed.
yep me too if I log in from the marketplace I just get taken to my account and can't get back to it !!!
Hello Rachel Clarke,
I just tested this on my end, and this issue seems to be resolved, let me know if this issue is still impacting you.
Best regards.
Thanks Devan, Unfortunately it still takes me through to my Agent Dashboard. Is marketplace only available for certain account types ?
Hi Rachel -
Yes, apps are available from Pro plans and up. If you're on an Essential plan, you aren't able to use apps. I suspect this may be what's occurring for you.
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