Using the Zendesk Marketplace

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10 Comments

  • Scott Barnes

    Every time i try to log in to the Marketplace it just takes me back to the log in.

    -2
  • Dwight Bussman
    Zendesk team member

    Hi Scott,

    Thanks for the heads-up. I'm reaching out to the team that manages this now to get this fixed. 

    0
  • Rachel Clarke

    yep me too if I log in from the marketplace I just get taken to my account and can't get back to it !!! 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Rachel Clarke,

    I just tested this on my end, and this issue seems to be resolved, let me know if this issue is still impacting you.

    Best regards. 

    0
  • Rachel Clarke

    Thanks Devan, Unfortunately it still takes me through to my Agent Dashboard. Is marketplace only available for certain account types ? 

    0
  • Nicole Saunders
    Zendesk Community Team

    Hi Rachel - 

    Yes, apps are available from Pro plans and up. If you're on an Essential plan, you aren't able to use apps. I suspect this may be what's occurring for you. 

    0
  • Christopher Stewart

    Hi - above is still an issue. I'm going in circles here - the only place I can sign in using my email/gmail account is in the ZD support - attempting to Sign In on the MarketPlace only gives options to choose my ZD instance(s) and redirects back to the Agent/Instance.

     

    **Enterprise Client.

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Christopher,

    Just so we're both on the same page, are you just trying to install apps from the marketplace? You mentioned signing in to the marketplace but I don't think there's a login required to access it as far as I know.

    Let me know if I'm misunderstanding your question!

    0
  • Christopher Stewart

    Hi Brett - Thanks for the follow up. This is now resolved.

    Issue was that the description of the app I was trying to install mentions being able to do a trial/install in Sandbox which is not actually the case as it needs to be done directly with the vendor.  So when clicking 'Get Set Up' on the app marketplace page instead of being directed to choose which instance to install on, it only had the Sign In or Sign Up option.

    0
  • Brett Bowser
    Zendesk Community Team

    Ahh that makes more sense. Thanks for sharing this with us Christopher :) Glad you were able to get this resolved!

    0

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