Measuring business goals with conversion tracking

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  • Carl Veshka
    Is there a way to see the order details that the customer placed? We are on Magento 2 and need to determine commision pay for sales chat agents. We would need the Magento order number and the total price of the order to show on the chat ticket or conversion tracking somehow. Item no., sku’s and more information from the order is desired.
  • Ramin Shokrizadeh

    Hi Carl,

    Currently, conversion tracking does not store cart value or cart items as part of the data model. If the sale happens during an ongoing chat, you can look at using chat tags via the Javascript API to add tags for cart value and items in the cart when they hit the checkout page.

    This would require custom code on your store page, you can get the API docs at



  • Jon Rosenberg

    Is this feature available in any way shape or form through our Support channel?

  • Ramin Shokrizadeh

    Hi Jon,

    Currently, conversion tracking is just specific to the Chat product. We agree that having goal or conversion tracking across channels would make sense in the long run, it is currently not a priority for 2019.




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