Measuring visitor satisfaction with chat rating

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  • Larissa Hegglin
    Comment actions Permalink

    Hi, is it possible to modify the customer satisfaction part in the chat? A lot of our users do not see that they can click thumb up or down and only leave a comment. 

    It should be possible to make the thumbs more present (green and red or something)

  • Diana Hofer
    Comment actions Permalink

    Hi, is it possible to select more than 1 page of chats at a time for export/reporting purposes? Thanks!

  • Thomas Wang
    Comment actions Permalink

    Just want to clarify - if a customer doesn't offer satisfaction rating in the chat and after the chat ticket is created and then become 'resolved', will the customer receive a email asking him/her to rate the chat session ( like what Customers see after their emails are resolved) 

  • Brett - Community Manager
    Comment actions Permalink

    Hey Thomas,

    You're correct and your CSAT email should be sent to the customer from the ticket if they have not rated through the Chat session instead. The only time this email would not be sent out is if the user already rated the ticket/chat session.

    Let me know if you have any other questions :)


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