Enabling push notifications in the Chat SDK for mobile apps

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6 Comments

  • Jason Williams

    Hi Brett,

    Every time the app is launched cold from a push notification. If the app is already running the chat window loads fine. Attached are some screenshots.

    -J

     

    2
  • Jason Williams

    Has anyone else seen it occur that when the app is launched cold from a Zendesk Chat push notification that the chat view opens empty without any UI except the nav header and the lower square with the number of notifications?

    1
  • Niklas Lütteken

    Hey, we have been using the Zendesk Chat SDK V1 with our react native app - without push notification so far. Now I integrated all settings for supporting push notification for iOS and Android, but don't receive anything on the app side. Tested on device, with debug and release build, both iOS and Android. Unfortunately, nothing coming through.

    I tested the combined PEM for iOS against the apple production endpoint and this is OK. I set up the app with FCM server key for Android and the combined PEM for iOS - however with a demo account to first test everything through before integrating it our production account.

    - Is there any way to identify on the Zendesk panel side, if push notification are being sent out?
    - Is there maybe any setting on the Zendesk panel side, that I have overlooked?
    - Could the demo account be an issue?
    - The V1 SDK should be still ok to use for this - we just use it with one single app?

    Any help is much appreciated.

    Thanks!

    1
  • Anton Kondrashov

    I have the same problem and it occurs if I customize UI at the app launch

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Jason,

    How often does this issue occur? I haven't seen any other reports of this issue on my end related to this. Any chance you could provide a screenshot of what you're experiencing?

    Thanks!

    0
  • Brett - Community Manager
    Zendesk Community Team

    Hey Anton,

    I'm going to get a ticket created on your behalf so our customer advocacy team can dig into this further.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

    0

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