Interacting with queries

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8 Comments

  • Kris Parker

    Once I've entered the decompose option on my query, how do I return back to the regular view? There are no tooltips or indicators on how to "go back."

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  • Kristin Bouveng

    I was testing the Focus in a table report. Now I can only see only one cell, and I have no idea how to get the full report back to normal.

    I've reloaded the page etc. but it's the same. No indication where to remove it. Very frustrating.

    I now have to build the report from scratch again since there's no answer in Explore, or in your documentation.

    0
  • Brett Bowser
    Zendesk Community Team

    Kris Parker and Kristin Bouveng sorry for any confusion this has caused you! Once you've applied the decompose or focus option, if you'd like to go back to the previous screen you can select the Undo option towards the top right.

    Screenshot for you below: 

    Let me know if you continue to experience issues on your end.

    Cheers!

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  • Kris Parker

    Thanks for your reply Brett Bowser

    I'm not seeing an "undo" on the top right when I'm viewing this in my Dashboard. Here's what I see after choosing these options:

     

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  • Rob Stack
    Zendesk Documentation Team

    Hi Brett Bowser, Kris Parker and Kristin Bouveng thanks for this great feedback. I've added a new section "Reverting interaction options" to this article to cover this. Kris, this procedure applies to a query open in query builder.

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  • Kris Parker

    Thanks Rob Stack - what about if I'm on the dashboard and not the query builder?

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  • Rob Stack
    Zendesk Documentation Team

    Kris I did a test on this and if you look at the actions above your query, you should have the option to click "Initial" to go back a step (in this case, I'd done a decompose). I hope this helps!

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  • Ryan Boyer

    When I use Drillthrough on a table and select a specific cell of data (for example, the cell below has the value "2"),

    the Drillthrough results loads more than two values:

    Is this the expected behavior? How can I get it to display just the 2 values in the cell? if not, what metric is driving the Drillthrough results in a table (e.g., the first column)?

    0

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