Interacting with queries

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8 Comments

  • Kris Parker
    Comment actions Permalink

    Once I've entered the decompose option on my query, how do I return back to the regular view? There are no tooltips or indicators on how to "go back."

    1
  • Kristin Bouveng
    Comment actions Permalink

    I was testing the Focus in a table report. Now I can only see only one cell, and I have no idea how to get the full report back to normal.

    I've reloaded the page etc. but it's the same. No indication where to remove it. Very frustrating.

    I now have to build the report from scratch again since there's no answer in Explore, or in your documentation.

    0
  • Brett - Community Manager
    Comment actions Permalink

    Kris Parker and Kristin Bouveng sorry for any confusion this has caused you! Once you've applied the decompose or focus option, if you'd like to go back to the previous screen you can select the Undo option towards the top right.

    Screenshot for you below: 

    Let me know if you continue to experience issues on your end.

    Cheers!

    0
  • Kris Parker
    Comment actions Permalink

    Thanks for your reply Brett - Community Manager

    I'm not seeing an "undo" on the top right when I'm viewing this in my Dashboard. Here's what I see after choosing these options:

     

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  • Rob Stack
    Comment actions Permalink

    Hi Brett - Community Manager, Kris Parker and Kristin Bouveng thanks for this great feedback. I've added a new section "Reverting interaction options" to this article to cover this. Kris, this procedure applies to a query open in query builder.

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  • Kris Parker
    Comment actions Permalink

    Thanks Rob Stack - what about if I'm on the dashboard and not the query builder?

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  • Rob Stack
    Comment actions Permalink

    Kris I did a test on this and if you look at the actions above your query, you should have the option to click "Initial" to go back a step (in this case, I'd done a decompose). I hope this helps!

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  • Devan
    Comment actions Permalink

    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today

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