Interacting with queries

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19 Comments

  • Kris Parker

    Once I've entered the decompose option on my query, how do I return back to the regular view? There are no tooltips or indicators on how to "go back."

    2
  • Kristin Bouveng

    I was testing the Focus in a table report. Now I can only see only one cell, and I have no idea how to get the full report back to normal.

    I've reloaded the page etc. but it's the same. No indication where to remove it. Very frustrating.

    I now have to build the report from scratch again since there's no answer in Explore, or in your documentation.

    0
  • Brett Bowser
    Zendesk Community Team

    Kris Parker and Kristin Bouveng sorry for any confusion this has caused you! Once you've applied the decompose or focus option, if you'd like to go back to the previous screen you can select the Undo option towards the top right.

    Screenshot for you below: 

    Let me know if you continue to experience issues on your end.

    Cheers!

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  • Kris Parker

    Thanks for your reply Brett Bowser

    I'm not seeing an "undo" on the top right when I'm viewing this in my Dashboard. Here's what I see after choosing these options:

     

    0
  • Rob Stack
    Zendesk Documentation Team

    Hi Brett Bowser, Kris Parker and Kristin Bouveng thanks for this great feedback. I've added a new section "Reverting interaction options" to this article to cover this. Kris, this procedure applies to a query open in query builder.

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  • Kris Parker

    Thanks Rob Stack - what about if I'm on the dashboard and not the query builder?

    1
  • Rob Stack
    Zendesk Documentation Team

    Kris I did a test on this and if you look at the actions above your query, you should have the option to click "Initial" to go back a step (in this case, I'd done a decompose). I hope this helps!

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  • Ryan Boyer

    When I use Drillthrough on a table and select a specific cell of data (for example, the cell below has the value "2"),

    the Drillthrough results loads more than two values:

    Is this the expected behavior? How can I get it to display just the 2 values in the cell? if not, what metric is driving the Drillthrough results in a table (e.g., the first column)?

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  • Kristal Offutt

    I'm having the same issue with reverting. I'm in the builder, there are no options to undo, and I do not see an actions section above the query. 

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  • Brett Bowser
    Zendesk Community Team

    @Ryan looks like we missed this question! Are you still seeing more than two results in the drillthrough you're using? I may need to create a ticket on your behalf so we can look into this further.

    @Kristal, any chance you could provide a screenshot of what you do see on your end so we can take a look?

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  • Ryan Boyer

    Brett Bowser, Thanks for the follow-up. Yes, even when I focus in a single value in a cell and click drillthrough, it does not provide me with that number; rather, it provides me with all values associated with the first column in the table.

    For example, I have the Ticket Assignee in the first column and then different ticket values for other columns. If I click on a cell with a ticket value (e.g. 100 tickets) and hit drillthrough, it doesn't provide me a list of only 100 tickets, it provides me all tickets for the Ticket Assignee (the initial column).

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  • Brett Bowser
    Zendesk Community Team

    Hey Ryan,

    Thanks for the update! I've gone ahead and created a ticket on your behalf so our Customer Care team can look at this report with you.

    Cheers!

    0
  • Mark Latshaw

    I'm interested in creating bookmarks or defaults based on "Filter Others Only". However it seems like bookmarks only work for dashboard filters, is there any way to default to different query options?

    0
  • Bill Cicchetti

    Brett Bowser Was there any resolution to the issue that Ryan Boyer reported where Drillthrough is displaying all values and not restricted to the values pertaining to the cell your doing the drillthrough on?

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  • Nicole S.
    Zendesk Community Team

    Hi Bill - 

    I read through the ticket, and it looks like the solution ended up being to use the the Decompose Interaction to  better highlight the "slice" of data he was interested in viewing. Then it was also determined that the decompose was behaving the same way as the drillthrough where it needed a filter at the query level. The suggestion for Ryan was to apply a filter for the Knowledge Capture type that he wanted to decompose before doing the decompose itself.

    I hope that makes sense and is helpful, but let us know if you have additional questions on this. 

    0
  • Melissa Gaudette

    So it seems like once you've done an interaction and gone past the point where you can just Undo to go back, for example, I Focused, made some other changes, then saved and closed the Query, you can then never undo your interaction, and have to completely rebuild that Query?

    1
  • Rob Stack
    Zendesk Documentation Team

    Hi Melissa, while the query is still open, you can indeed undo to go back, but once you save it, the undo history is no longer stored.
    If you'd like to see this work differently, please open a feedback request at https://support.zendesk.com/hc/en-us/community/topics/360001200913 Thanks!

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  • Liene Vērzemnieks

    I seem to be having the same issue as a few other people here: after I use Decompose on a Query on a Dashboard, how do I make this "Actions: Initial > Decompose" line go away (the default view)?

    There was previously no line between "Agent public/internal comments" and the legend with the dot colors.

    0
  • Elaine Hilario
    Zendesk Customer Advocate

    Hi Liene,

    I'll need to take a closer look into your dashboard so I can properly provide you a better resolution for your concern. I've gone ahead and created a ticket on your behalf so I can take a look at the dashboard for you. Looking forward to hearing from you. Cheers! :)

    0

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