Calculation types reference

Have more questions? Submit a request

6 Comments

  • Kevin Silberblatt
    Comment actions Permalink

    If I have a custom organization field, say "NPS", can I create a calculated metric to pull the Ticket tags by "NPS"?

    I don't see how to bucket tickets by organization values (specifically numerical numbers). 

    0
  • Devan
    Comment actions Permalink

    Hello Kevin Silberblatt,

    I would recommend signing for our Tag reporting enhancements Explore EAP. With this EAP, you can now report on tickets, articles, calls, or anything that uses tags based on the presence or absence of specific tags. We’re enabling this by introducing a new analytics function, INCLUDES, which you can use in your calculated metrics and attributes. See below for some examples of how you can use the new function.

    EAP Sign up

    Best regards. 

    0
  • Devan
    Comment actions Permalink

    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

    0
  • James Phipps
    Comment actions Permalink

    Rob what would be the calculation or place to create this formula?

    I have new ticket created for today and now would like to add this "To Yesterday" up down percentage...

    0
  • Rob Stack
    Comment actions Permalink

    Hi James Phipps I'm investigating this one and will get back with an answer as soon as I can :-)

    0
  • Rob Stack
    Comment actions Permalink

    Hi James Phipps, apologies for the delay replying. I looked into this and figured that it would make a great Explore recipe so I put that together earlier. You can see it at https://support.zendesk.com/hc/en-us/articles/360045971794
    It's not 100% what you asked for, but you might be able to add extra text as a label if you add this query to a dashboard. I hope this helps and thanks for asking the question :-)

    0

Please sign in to leave a comment.

Powered by Zendesk