Restricting the Chat widget by country or domain

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  • Yu Ng

    can i blacklist domains? does the white-list section support regular expression?

  • Tom P

    Can I whitelist countries? We want to only be available in one country for the moment.

  • Brett Bowser
    Zendesk Community Team

    Hey Tom,

    At this time you can only blacklist countries and whitelist specific domains. Unfortunately, there's no way to whitelist a country. If you notice a large number of chats coming in from an unsupported country, you'll want to just add that country to the blacklist.

    Let me know if you have any other questions!

  • Sky Boulton

    Many businesses will want to restrict most of the world.  We only want chat available in the US and Canada, so your best approach would be checkbox selection, or an exclude all then whitelist, or just remove, specific countries. 

  • Mari-Liis

    Hi Brett, 


    We use an outsourced company who is taking care of the chat using Zendesk chat tool (they don't use VPN).

    Though from this specific county we also receive spam and would not like to service customers from this country.

    Is it safe to blacklist this country w/o causing any troubles to my agents to do their work? 

    Thank you in advance, 


  • Priya Akella




    We are trying to show the Chat widget  to Whitelisted domains only. If it is not a whitelisted domain, we totally want to hide the widget from the client.

    We are going to include the snippet in our code base which will be available to all clients. so using this setting we are going to enable/disable for specific clients. Is it possible to completely hide it for specific ones?


  • Brett Bowser
    Zendesk Community Team

    Hey Priya,

    Do you have a standalone Chat account or are you using Chat alongside the Support web-widget? This options would vary based on which one you're using so let me know!

  • Mark Knight

    New to ZenDesk (just started a trial) and looking to deploy ZenDesk Chat to just one of my websites within a WordPress Multisite instance  - and then further only allow visitors from Germany or Austria to see the chat option

    Is this possible ??

    - the above suggests not, but i had believed it was???

    Perhaps via Geo-IP location lookup ?

  • Ashish Parnami

    We are using to build a connect to Zendesk Chat module from our WebSDK. Can I still use the Whitelisting of domain to control from which all domains (hosting my SDK+Zopin Web-SDK) can use the 'Account Key' to connect to Zendesk chat?

  • Erika Camille Sundian
    Zendesk Community Team

    Hello Ashish Parnami,

    I'm sorry for any delay! We have been overwhelmed with requests during this time. We appreciate your patience on this. 

    Upon testing, I am seeing that yes, adding my IP to my test account's ban list will be respected by a widget built with the Chat Web SDK.

    If you have any further questions, please do not hesitate to respond and I will do my best to help! :)


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