Restricting the Chat widget by country or domain

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7 Comments

  • Yu Ng
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    can i blacklist domains? does the white-list section support regular expression?

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  • Tom P
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    Can I whitelist countries? We want to only be available in one country for the moment.

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  • Brett - Community Manager
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    Hey Tom,

    At this time you can only blacklist countries and whitelist specific domains. Unfortunately, there's no way to whitelist a country. If you notice a large number of chats coming in from an unsupported country, you'll want to just add that country to the blacklist.

    Let me know if you have any other questions!

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  • Sky Boulton
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    Many businesses will want to restrict most of the world.  We only want chat available in the US and Canada, so your best approach would be checkbox selection, or an exclude all then whitelist, or just remove, specific countries. 

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  • Mari-Liis
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    Hi Brett, 

     

    We use an outsourced company who is taking care of the chat using Zendesk chat tool (they don't use VPN).

    Though from this specific county we also receive spam and would not like to service customers from this country.

    Is it safe to blacklist this country w/o causing any troubles to my agents to do their work? 

    Thank you in advance, 

    Mari 

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  • Priya Akella
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    Hi,

     

    We are trying to show the Chat widget  to Whitelisted domains only. If it is not a whitelisted domain, we totally want to hide the widget from the client.

    We are going to include the snippet in our code base which will be available to all clients. so using this setting we are going to enable/disable for specific clients. Is it possible to completely hide it for specific ones?

     

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  • Brett - Community Manager
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    Hey Priya,

    Do you have a standalone Chat account or are you using Chat alongside the Support web-widget? This options would vary based on which one you're using so let me know!

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