Reviewing articles in Content Cues

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  • Ronja


    We were wondering how the content cue behaves when an article was updated independently of the content cue. During a short test (updated and looked into the content cue 3 days later) the article was still there.
    Why is it not updated?

    Otherwise one of the articles will be displayed 3 times: For example, an article was assigned to one and this is also suggested by the verification rule.


  • Brett Bowser
    Zendesk Community Team

    Hey Ronja,

    The refresh rate depends on what you have in mind within Content Cues. For the article title, you should expect to see change the following day.

    Let us know if you have any other questions!


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