Explore recipe: Percentage of tickets created by channel

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  • Laura Weiler
    Comment actions Permalink

    I am trying to use this recipe to show the percent of tickets by organization. I am able to get the chart to show correctly. However, I would like to filter down to our top 10 organizations that submit tickets. When I filter down (using the top/ bottom result manipulation), the percentages recalculate to show the percent of total for just those 10 organizations instead of percent of all tickets. Is there a way to maintain the percent as a percent of total tickets?

  • Shera Esquivel
    Comment actions Permalink

    Hi Laura,

    Good day!

    To maintain the percentage of all tickets, hit the 'aggregate filtered results' box in the setup, that should give you a 'bucket' of all the other channels, so the % stay correct, here's an example:

    I hope this helps!


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