Chart types for comparing values to total results

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  • Kai Schmitte

    How can I show the name / label of the datapoint in the pie chart? Like showing the datatip for each segment permanently? 
    As soon as I need to show the data in a slide deck or similar, I can't use the datatip function to show more detail. And the legend is often too small and the colors are too similar to have a self-explanatory chart. 

    Currently I need to export to Excel and go from there. This seems like a really bad detour...

    Thanks for your help. 

  • Dane
    Zendesk Engineering
    Hi Kai,
    Are you pertaining to this kind of format?

    If yes, you can just remove the legend by going to Chat configuration > Displayed Values > Deselect "Display color legend".
    Hope this helps!
  • Kai Schmitte


    Thanks for the help! Works. 

    Nice would be to have both options - the color legend + the callout text. 
    Best in the same way I can configure the mouseover datatips.

  • Nikita Kadri

    Hi Team

    We customized the pie chat colors from the Colors section, however it is not being picked in the chat legend. The Legend shows different colors. Is there a way to correct this?

  • Dane
    Zendesk Engineering
    Hi Nikita,

    I have created a ticket for you to look into this further. Please wait for my email and let's continue from there. 
  • Denise von femSense

    I am trying to figure out how to display the percentage of tickets with a certain tag. But everytime I select this individual tag, it just shows this tag as 100%. 

    It works when I add "ticket tag" as attribute, but as soon as I select an individual tag (for example "united_states") it adjusts the circle so, that this tag is used as 100%.


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