Explore recipe: Reporting on customer satisfaction by agent

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3 Comments

  • Luke Torrence
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    I've added this query which is helpful for seeing satisfaction percentages, however, I haven't found a way to go through and view customer responses to surveys all in one place as we've been able to in the past. 

    I recall we used to be able to easily export a .csv file with all ratings/surveys together with the click of a button, but haven't been able to find something similar to this anywhere

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  • Dan Cooper
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    Hi Luke, 

    I can see this in my Satisfaction dashboard from the Reports screen in Support which looks like it gives you the option to export what you are looking for.  I think this is an Admin only screen. 

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  • Devan
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    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

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