The Advanced Search app v2 is a tool for building complex search queries against tickets in Zendesk Support by using a form. The results are displayed in table form or can be exported as a CSV file. The app is available in the Zendesk Marketplace.
This article contains the following topics:
- Click Admin () in Zendesk Support, then select Apps > Marketplace. Enter "Advanced Search" in the search bar at the upper right of the page.
- Double-click on the Advanced Search app icon, and click Install.
- In the Installation section, enter a name for the Advanced Search, enable group and role restrictions if required. These configuration options are also available after installation by navigating to Admin > Apps > Manage.
- On the app details page, click Install.
Using the Advanced Search app
Click on the Advanced Search icon on the left sidebar, and the full-page application opens in a tab:
You can search for all the fields displayed, including searching date fields using a "between" operator. Multiple search criteria can be used at the same time, and multiple criteria are joined using "AND." You can also choose which columns are displayed in the results.
Searching custom fields
In Advanced Search version 2.0, custom fields can only be searched by keywords. For example, to search for the word "Platinum" across all custom fields, enter "Platinum" in the search box.
To search for multiple values across all custom fields, enter a space between each keyword or phrase. This example searches for "Standard" in one custom field and "Diamond" in another custom field. This also returns results if both keywords are in the same custom field.
Exporting search results to a CSV
Once a search is done, you have the ability to click into any of the results. The results can also be exported in CSV format by clicking the Download CSV.
Note: The app currently only exports the current page of the search results you are viewing, not the entire search results.