Installing and using the Advanced Search app

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7 Comments

  • Richard Hartley
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    This app is great, but has just stopped working for us. 

    Uninstalling and reinstalling has not fixed it.  Is anyone else having similar issues, please?

    The behaviour was that the first time we tried to use it today, we received a message saying access was denied.

    After uninstalling and reinstalling, the access denied message no longer appears, but nothing at all loads apart from the advanced search logo icon..

     

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  • Robert Jerina
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    I am also seeing it blank as well as a few of our users. I went into the settings and see they have different tier plans for it. It would be really crappy if Zendesk made us switch to version 2.0 because V1 of the API is going away and now charge us to use it...

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  • Richard Hartley
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    I raised a ticket with Support and had this response:

    Thank you for taking the time to raise this with us. You're absolutely right that this is a known issue, and our Developers are already looking into what might be causing this. I will go ahead and mark this ticket as an incident related to the original problem so that you will receive an update once the issue is resolved.

    We apologize for any inconvenience this may cause you or your customers, and thank you for your patience.

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  • Chris Fellows
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    The issue with Advanced Search loading a blank screen has been fixed so should be working now.

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  • Pratik Gandhi
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    Regarding 'Exporting search results to a CSV', when will be the entire search results feature be available?

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  • John Pollick
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    Hello,

    Where the previous v1 framework version exported correctly, the csv output for this new application is unusable. Is there currently a known bug in this area? Possible mishandling of some character combinations? 

    I'm using these Search fields: Organization = 'Org 1', Sort By = 'Created At', Sort Order = 'Descending'

    I've selected these display columns: ID, Subject, Assignee Name, Requester Name, Status, Priority, Created at, Updated at, Description, Tags

    Thanks!

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  • Brett - Community Manager
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    Hey John,

    I'm not aware of a known bug with this integration. I'm going to bring this into a ticket so our Customer Advocacy team can look into this further. They'll most likely need to take a look at the CSV file you exported and see what's causing this issue.

    You'll receive a followup email shortly stating your ticket has been created.

    Cheers!

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