Installing and using the Advanced Search app

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14 Comments

  • Richard Hartley

    This app is great, but has just stopped working for us. 

    Uninstalling and reinstalling has not fixed it.  Is anyone else having similar issues, please?

    The behaviour was that the first time we tried to use it today, we received a message saying access was denied.

    After uninstalling and reinstalling, the access denied message no longer appears, but nothing at all loads apart from the advanced search logo icon..

     

    1
  • Robert Jerina

    I am also seeing it blank as well as a few of our users. I went into the settings and see they have different tier plans for it. It would be really crappy if Zendesk made us switch to version 2.0 because V1 of the API is going away and now charge us to use it...

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  • Richard Hartley

    I raised a ticket with Support and had this response:

    Thank you for taking the time to raise this with us. You're absolutely right that this is a known issue, and our Developers are already looking into what might be causing this. I will go ahead and mark this ticket as an incident related to the original problem so that you will receive an update once the issue is resolved.

    We apologize for any inconvenience this may cause you or your customers, and thank you for your patience.

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  • Chris Fellows

    The issue with Advanced Search loading a blank screen has been fixed so should be working now.

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  • Play Games24x7 Pvt. Ltd.

    Regarding 'Exporting search results to a CSV', when will be the entire search results feature be available?

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  • John Pollick

    Hello,

    Where the previous v1 framework version exported correctly, the csv output for this new application is unusable. Is there currently a known bug in this area? Possible mishandling of some character combinations? 

    I'm using these Search fields: Organization = 'Org 1', Sort By = 'Created At', Sort Order = 'Descending'

    I've selected these display columns: ID, Subject, Assignee Name, Requester Name, Status, Priority, Created at, Updated at, Description, Tags

    Thanks!

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  • Brett Bowser
    Zendesk Community Team

    Hey John,

    I'm not aware of a known bug with this integration. I'm going to bring this into a ticket so our Customer Advocacy team can look into this further. They'll most likely need to take a look at the CSV file you exported and see what's causing this issue.

    You'll receive a followup email shortly stating your ticket has been created.

    Cheers!

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  • Chris Fellows

    Hi Pratik,

    We released an update this week that allows you to export up to 2,000 results at a time.  We also fixed a couple of other issues. Posted some release notes at the bottom of the article above.  Thanks!

    Chris

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  • Amie B

    Hi Team,

    When I do a download of users to CSV, it's only exporting the first page and not up to 2000 records. Is something broken with the export on the app?

    Best,

    Amie

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  • Tiffany Green
    Zendesk team member

    Hi Amie -

    We've created a ticket for your issue and someone will be getting back to you soon.

    Thanks for reaching out!

    -Tiffany

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  • Michael Rieder

    I would appreciate to export more than 2'000 rows or are there any technical limitations to that?

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  • Michael Rieder

    When I select [channel] as column

     

    no data appear in this specific column.

     

    I would expect information about how the ticket was sent in (phone, api...) in this column.

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  • Tiffany Green
    Zendesk team member

    Michael Rieder

    Sorry we missed your message! The 2000 row export is an API limit, but we're working on an overhaul of the app that will allow some improved workarounds for that API limit.

    We have a bug fix in place for the channel issue. We haven't rolled it out yet because we're waiting on the other improvements, including the workaround I just mentioned, and they'll all go out at once. 

     

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  • More Than Gifts | Ron Hof

    This app is working fine except that I can't see the organization name. In this colomn I get an ID number. Also in the export I get the ID instead of the organization name. Can this be solved? 

    Thx

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