Macros resources

This article provides a list of resources to help you learn about macros and use them in your account. 

Documentation

• Creating macros for tickets
• Building macro action statements
• Creating macros from existing tickets
• Using macros to update tickets
• Organizing and managing your macros
• Using Liquid markup to support multiple languages in automations, macros, and triggers (Professional and Enterprise)
• Using macros to start side conversations (Collaboration add-on)

Best practices and recipes

• Macros best practices
• Explore recipe: reporting on macros using tags

Community

• Give different responses based on ticket content
• Improve escalation workflows using macros
• Nice little macro to collect requester system details 
• How to email ticket info automatically to Non-Agents
• On Hold Status Reminders
• Escalation Process & Macros Template
• Customize the date format in a macro
• How to export Zendesk macros into a spreadsheet (API solution)