Explore recipe: Reporting on macros using tags

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2 Comments

  • Jared Vicencio

    Is there like an "AND" conditoinal feature for reporting on tags.  Example, I want to know how many tickets we responded to last month that have both TAg_1 and TAg_2?  Thanks.

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  • Marco Malbas
    Zendesk Customer Care

    Hi Jared,

    Thanks for posting regarding this! To achieve a report for tickets that have two specific tags, you will need to use standard calculated metrics. So for two tags, it would look something like this:

    IF (INCLUDES_ALL([Ticket tags], "united_states","italy")) THEN [Ticket ID] ENDIF

    For more information regarding this, you can check this article here: https://support.zendesk.com/hc/en-us/articles/360022183574-Reporting-with-tags#topic_q5d_dms_jkb

    Hope this helps you out! Cheers!

    Marco M. | Zendesk Support

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