Explore recipe: Viewing the most common tags in tickets

What's my plan?

Explore doesn't scan for the most common words used in your tickets. However, if you have automatic ticket tagging enabled, you can create a report based on the most commonly used ticket tags. Follow this recipe to report on the most frequent tags used in your account.

What you'll need

Skill level: Easy

Time required: 5 minutes

• Zendesk Explore Professional or Enterprise
• Editor or Admin permissions (see Giving agents access to Explore)
• Ticket data in Zendesk Support

How to create the report in Explore

1. In Explore, click the report ( ) icon.
2. In the Reports library, click New report.
3. On the Select a dataset page, click Support > Support - Tickets, then click Start report. Explore opens a blank report.
4. In the Metrics panel, click Add.
5. From the list of metrics, choose Tickets > Tickets, then click Apply.
6. In the Columns panel, click Add.
7. From the list of attributes, choose Ticket > Ticket tags attribute, then click Apply.
8. Click the visualization type icon (), then click Word cloud.