Explore recipe: Satisfaction trending year-over-year

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  • Amie B

    I'd like to share a quick tip for this report to make it even better to read. This is how my version of this report looks, showing actual percentages. 



    To achieve the above:


    1. You'll need to change the display format values for the metrics to a percentage under Edit>Chart Config.


    2. Make sure the "show all" option for the values is visible. 



    3. Lastly, you can put some fancy diamonds or squares for the specific data points on the report.


    Hope this helps. :)

  • Rob Stack
    Zendesk Documentation Team

    Hi Amie B, thanks so much for sharing these great tips! I agree that they really do make the report look even better.

    We always love hearing how people take these recipes and build on them to produce new things. Thanks again!

  • Leonardo Guedes

    Hello everyone!

    Thanks for the tips here, but I'm having a difficulty to organize the informations based on the time the satisfaction score was given by my cliente.

    In this article we use the resolution date but instead of this, would be better to me use the date that the survey was answered. In the Insights article we were able to get the infos that way, but I'm not finding anything that helps me with this in the Explore.

    I also sent a mensage to the Zendesk Suport team here in Brazil and they said the date that I wanted was actualy unavaibled. The best way to get it, it was by an SQL code.


  • Kay
    Community Moderator

    Leonardo Guedes It's true. There is no attribute to CSAT answered/updated date in Explore.
    The only way to potentially work around it is, by creating a query, with calculated metrics, and calculated attributes on the Ticket Updates dataset.


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