Explore recipe: Taking dashboard filters and bookmarks to the next level

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  • Francesco Mantovani

    Best KPI ever.

    More of these please

  • Francesco Mantovani

    however my Ticket Solved and the Agent Comment number are always the same


  • Rob Stack
    Zendesk Documentation Team

    Francesco Mantovani

    Hi Francesco, thanks for the kind comments about this recipe. We are always working on more recipes, so watch this space!

    As for the problem with the "Ticket solved" and "Agent comment" numbers, I've just been into my test account that I used to test this recipe and I can't replicate your problem. Could you try individually editing each of the two queries to check they work OK in Query builder? I'm just hoping that one of the underlying queries might be incorrect.

    If you continue to have problems, I'd be more than happy to open a ticket to get this investigated (and fix the article if there is a problem). Thanks!

  • Liene Vērzemnieks

    Francesco Mantovani We had a similar problem with one of our dashboards! It turned out that we were filtering on the wrong dataset (Tickets versus Ticket Updates). Once we linked the two attributes of the different datasets (e.g. "this attribute from Tickets is equal to this attribute in Ticket Updates"), the numbers updated as expected.

  • Kyligence

    The `hide label` button is invisible currently, and I hide the labels by unclicking ' Show applied filters'

  • Diego Garcia

    Hi.. i used a Query that doen't have Tim Filter, but i want to filter it in the Panel. I used bookmarks to save the configurations of Time Filters but when the users opne the Panel, the time filter is not aplied.  Can i "force" the filters i used to "default" view? Like in Insights? Thank you



  • Devan - Community Manager
    Zendesk Community Team


    On Wednesday, April 8, from 8:00am-10:00pm CDT, we'll have a special guest team of experts on hand to answer your questions about Explore: Reporting & Insights Migration in your Zendesk Explore instance for an AMA-style conversation!

    Just click the "new post" button and write up your question. Be sure to be as detailed as possible. The best questions include: 

    • What it is you're trying to do
    • What you've tried so far 
    • Any other context or relevant information
    • Screenshots, if you have them

    Questions posted to this topic in advance of the start time will be answered first thing on the 8th, so if you've got something you want our experts to look at, post it today!

  • Kristin Bouveng

    Diego Garcia there is a pin button to make it default

  • Diego Garcia

    Yes!! I find it yesterday. But you need to believe me...¡It wasn't there before! Thansk a lot.

  • Katie D.
    Zendesk Customer Advocate

    Tip - If anyone doesn't see the "pin" button for their bookmark, try zooming out on your browser :)

  • Jean-Baptiste Brière
    Zendesk team member

    great stuff!


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