Explore Recipe: Creating an agent leaderboard for solved tickets

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  • Kris Parker
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    I've created this leaderboard, however when I created a second metric to track it's not working correctly. As far as that goes, it's not reading my other field correctly at all...

    Any idea why it's returning incorrect for this Puzzle Point field? It doesn't matter if I use the Sum or Count. See the screenshots for clarity.


  • Brett - Community Manager
    Comment actions Permalink

    Hey Kris,

    I'm going to bring this into a ticket so our Customer Advocacy team can take a look at these reports with you.

    You'll receive an email shortly stating your ticket has been created.



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