Explore Recipe: Creating an agent leaderboard for solved tickets

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5 Comments

  • Kris Parker
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    I've created this leaderboard, however when I created a second metric to track it's not working correctly. As far as that goes, it's not reading my other field correctly at all...

    Any idea why it's returning incorrect for this Puzzle Point field? It doesn't matter if I use the Sum or Count. See the screenshots for clarity.

     

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  • Brett - Community Manager
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    Hey Kris,

    I'm going to bring this into a ticket so our Customer Advocacy team can take a look at these reports with you.

    You'll receive an email shortly stating your ticket has been created.

    Cheers!

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  • Liz
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    Is there any kind of time delay with this report? When I look at "recently solved" bucket, it doesn't match up to what the table shows. 

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  • Rob Stack
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    Hi Liz, the only delay should be that Explore Professional updates its datasets once every hour meaning that within an hour the numbers should be up to date. If you're experiencing something different, let me know and we'll open up a ticket on your behalf.

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  • Gabi P
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    hey!
    how can I make one query to have a total of tickets solved and internal comments by each agent per day?
    I use D_count or Count? Can I have one example how can I do that?
    Tks ;) 

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