Managing groups of agents in the Zendesk Agent Workspace

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4 Comments

  • Ahmad Yousef

    Hi Team,

    We have 3 websites, and in the web widget, we are filtering chat departments for each website using the "$zopim.livechat.departments" Javascript API.

    Since the departments will be merged with Groups, will these overrides get affected if we migrate to Agent Workspace? 

    1
  • Michael Froeming
    Zendesk Customer Advocate

    Hi Ahmad,

    Yes, those APIs aren't expected to work on Agent Workspace. You should use these APIs instead: https://developer.zendesk.com/embeddables/docs/widget/settings#departments.

    Best,

     

    0
  • Jen K.

    Hi team, is there a way to enable the agent workspace for just one group, and not others?

    0
  • Lisa Kelly
    Zendesk Documentation Team

    Hi Jen K.
    Unfortunately, no. You have to enable it for the entire account. 

    0

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